Professional ethics of the librarian modern requirements. "Ethics and psychology of modern library services, the relationship between the librarian and the reader" "Ethics and psychology of modern library services, - presentation

Currently, a person, personality, often an amateur, needs to quickly navigate the flow of information and select the one that is necessary for him. The informatization of society necessitated the emergence of the profession of an information worker. And the trend in the development of society is such that the classical librarian has also become an information worker today. The values \u200b\u200bof information services, reflecting the meanings of the profession, underlie information ethics, or rather the ethics of a librarian or information worker. ...

Information has always played an extremely important role in human life. It is a well-known saying that whoever owns information also owns the world.

In recent decades, there has been persistent talk about the transition from an “industrial society” to an “information society”. There is a change in the methods of production, the worldview of people, their way of life. Information technology is fundamentally changing the daily life of millions of people.

Information has become one of the most important strategic, managerial resources, along with resources - human, financial, material. Its production and consumption constitute a necessary basis for the effective functioning and development of various spheres of social life. And this means that not only each person becomes available sources of information in any part of our planet, but also the new information generated by him becomes the property of all mankind. In modern conditions, the right to information and access to it are of vital value for all members of society. The growing role of information in society has become the subject of scientific comprehension.

The world is entering a new era - informational, the era of electronic economic activity, network communities and organizations without borders. The arrival of a new era will radically change the economic and social aspects of society. Such changes most directly affect the place of a person in the information world. A person changes in accordance with the vector of information and technical characteristics of society. However, this is not at all a passive acceptance of new conditions of production and consumption. A person acts as a subject of information reality, which goes far beyond information and technical characteristics. The informatization of everyday life and the emergence of a new information field of human existence do not pass without a trace for the human life world. Behavioral standards and value orientations of an individual are changing in the electronic space.

The question arises: as a person, navigate in the flow of all information and select the one that is necessary for him. The informatization of society necessitated the emergence of the profession of an information worker.

Information worker (English knowledge worker) - a mental worker whose activity is related to the processing of existing information and obtaining new information; includes programmers, analysts, planners, etc .; sometimes this group includes all workers with a high level of education or related to education ..

Today, this term, coined by Drucker, is half a century old and the skills of an information worker in many cases are already among the mandatory requirements. All this makes us think about what image an information worker will acquire in modern society, what skills specialists should be fluent in right now and what will be required in a few years. In our opinion, the following can be distinguished:

* information competence (the ability to search, analyze, transform, apply information);
* sociability;
* professional self-awareness;
* individual style of activity and communication;
* intellectual culture;
* creative potential. Professional identity includes:
* awareness of the rules and norms of their profession;
* awareness of these qualities in other people; taking into account the assessment of oneself as a professional by colleagues and subscribers who apply for information;
* self-assessment of their individual parties;
* positive assessment of oneself in general, the creation of a positive self-concept.

The individual style of activity and communication is due to: the ability to navigate in communication situations, the ability to empathy, communication skills and abilities, speech abilities, personality orientation (authoritarian, conformal, altruistic, indifferent, dialogical), the ability to self-regulation.

Intellectual culture is understood as an integral combination of such professionally significant qualities as:

* broad erudition based on a historical and cultural foundation;
* professional competence based on the required stock of general professional and special knowledge, skills and abilities;
* methodological equipment, flexibility and adaptability of thinking, which determines the innovativeness of professional behavior and contributes to understanding the conventions of existing theoretical knowledge and obtaining new knowledge, acquiring new practical skills and abilities ..

Creativity includes a certain level of development:

* creative abilities (originality of thinking, sensitivity to problems, imagination, ability to formulate new definitions, etc.);
* intuitiveness;
* personal orientations;
* ability for self-development.

Thus, one of the most important professional qualities of any specialist is competence.

If we turn to the works of such figures as G. A. Altukhov, S. D. Borodin, V. G. Drigailo, V. N. Melent'ev ,. we will see that they assigned all of the above qualities to the librarian. Thus, the trend in the development of society is such that the classical librarian has now become an information worker.

The values \u200b\u200bof information services, reflecting the meanings of the profession, underlie information ethics, or rather the ethics of a librarian or information worker. The concept of "ethics" is defined as "one of the forms of ideology - the doctrine of morality, its development, principles, norms, and role in society", as well as "a set of norms of behavior, the morality of some social group, profession" ..

The professional ethics of an information worker is implemented in the course of communication, therefore, primarily in the process of information service. Professional morality, including the information worker, is based on universal human norms, which are complemented by specific professional norms. Among the general norms are such as the attitude to another person as to himself and the resulting responsibility. The famous philosopher and theologian of the XX century. Hans Jonas in his work "The principle of responsibility, the experience of ethics for a technological civilization" draws attention to the fact that in the past, "the good or the evil, which were the subject of concern of the activity, were in the immediate vicinity of the action - in the practice itself or in the closest distance from it and did not represent an object of distant planning. This proximity of goals applies to both time and space. "

For information services, the proximity of goals is also characteristic (the information worker must fulfill the request of the user who has contacted the information service at the moment). However, along with this, information activity has always been viewed in a broad context and has been focused on the future and very distant ..

Therefore, the problem of responsibility, both immediate and related to the future, is the most important in professional information ethics. Now it is a responsibility for ensuring free access to information, for the accuracy, completeness of its provision, and at the same time for preserving sources of information so that they can be used not only by the present, but also by future generations. This is the responsibility for attention to the needs of users, for the quality of services provided, for the comfort of the information environment.

On the one hand, an information worker is responsible to each specific user of the present and future users as a representative of a sociocultural institution, which is designed to fulfill certain needs of users and not deceive their expectations. On the other hand, an information worker is responsible to users as a person and a specialist. In both capacities, he faces ethical tasks, which he solves based on his ethical attitudes, ideas about conscience, and personal responsibility.

In real practice, the information worker often finds himself in a contradictory ethical situation, for example, between the duty to provide free access to a book, painting, etc. and the need to preserve them. It is, in essence, a contradiction between responsibility to a specific present user and responsibility to future generations, who will not be able to familiarize themselves with cultural values \u200b\u200bif they are lost. This contradiction, as noted, is inherent in the functions of an information institution.

Other ethical conflicts are also possible, for example, in a situation when the rules for using the information service provide for payment after an hour of the user's Internet use. The information worker, in the absence of a queue, may allow the user to work for free, or may not. This will depend on how the information worker resolves the contradiction between sympathy for the user's financial situation (value - user) and responsibility to the information service in terms of its material problems, as well as a possible increase in salary for paid services (value - material goods). ... Examples can be continued: allow the reader to enter the repository and select the books themselves or not; serve the reader if he delayed the book or punish; put books aside in a bookstore for a regular customer or sell them straight away; to disclose to the managers of a specific employee, parents of children or other persons the secret of reading, the nature of the information taken in connection with special circumstances or not; issue information related to extremist organizations or not, etc. Such contradictions, as a rule, are resolved by the information worker himself, guided, on the one hand, by universal, professional, and, on the other, by individual morality, determined by his beliefs, motives, value orientations , ideals, self-esteem, etc. In choosing behavior, an information worker can be helped by knowing the laws that contain some professional norms, for example, the requirement for free access to information ..

The norms of professional ethics can be presented in a code of professional ethics, but more often moral norms are transmitted orally in a team (moreover, in each team, norms have their own characteristics associated with the moral climate in this group) ..

These norms help to optimize relations between managers and subordinates, between the information workers themselves, between information workers and users, between the information service and authorities, and other external structures (firms, organizations).

The main ethical requirements for information workers, which are set out in modern documents, can be formulated as follows: recognition and ensuring the freedom of access of users to information, confidentiality of information about the user, honesty in dialogue with him, willingness to help users, responsibility in fulfilling their requests, benevolence, politeness..

In connection with the formation of environmental ethics, some of its norms should be included in the circle of ethical standards of an information worker, in particular, the requirement to create safe (psychologically, including) conditions for finding information and working with it, organizing a comfortable information environment.

Knowledge of professional etiquette as a set of rules of conduct in the profession can help the information worker in communication. The rules of etiquette do not replace ethical behavior, they are the external form of their manifestation. Knowledge of etiquette is important both in ordinary and in conflict situations, since it allows you to react automatically, and not to look for a form of behavior. To develop etiquette skills among information workers, special trainings are held. Thus, the main problems of information worker ethics today are the availability of information and the confidentiality of information activities. Ethical confidentiality issues present the librarian and information worker with a dilemma: on the one hand, a set of social responsibilities must be adhered to, and on the other, the intellectual freedom of users must be protected. Censorship and filtering of information is used in most Russian libraries and information centers that provide their users with Internet access. As a rule, information of a pornographic nature that promotes violence, entertainment sites, gambling sites, chat rooms, etc. is filtered. This practice is typical for most European libraries, but the fundamental difference from Russian libraries is that the content of filtering abroad becomes the subject of regulatory (or administrative) regulation and is reflected in the mandatory informing of readers. A characteristic feature of Russian libraries in this matter is the decision to restrict access to information is made at the technical level, without fixing it in legal and regulatory acts. Only the ethical principles of employees, their ideas about virtue and piety, determine the solution of issues of access to information, the content of information services in general.

Ethical issues play a prominent role in the work of the information worker. Since the inception of the profession, the moral attitudes of a specialist have had a significant impact on the relations of colleagues in a team, on their communication with users. The main quality of the professional morality of the librarian has always been a humanistic orientation. Possession of the highest moral qualities constitutes the authority of the library profession, determines its purpose for society, influences the basis of professional morality, and forms only its inherent characteristics. Professional duty becomes a moral need for the librarian, and he realizes it in his work with users.

Information worker ethics and user service are related concepts. Service means focusing on something else, providing the necessary services, welcoming help in connecting to sources of information, creating a healthy atmosphere in a professional environment. Ethics also includes the concept of human character, the nature of actions, the needs of people and the characteristics of their communication. Having studied the laws of ethics, realizing his professional duty, the information worker feels responsible for the quality of service, treats every subscriber request creatively.

The development of the theoretical and practical foundations of professional ethics largely depends on the socio-political and economic conditions of society .. There is a pattern: economic instability, moral decline, political instability cause increased interest in ethical issues, including issues of professional ethics. Currently, there is considerable interest in library science in such ethical issues as free access to information, censorship, confidentiality, priority service, ethics of the leader and many others, which were not previously emphasized by specialists.

Professional morality has a worldview orientation, which turns it not only into a set of certain norms and prohibitions, but also into an internally ordered system that becomes an organic element of upbringing, forms a steady need for scientific knowledge about professional morality, forms an internal unity of professional requirements with requirements social.

The process of mastering professional morality, its assimilation cannot be spontaneous. A professional passes moral norms through the specifics of his work. The synthesis of generally accepted moral norms and specific ones, inherent only in a certain profession, is the content of professional codes.

It should be borne in mind that the moral norms of society change over time, are periodically updated. History records these changes. Feudal, serf, communist and other types of morality are known. At the same time, the former moral and professional systems are preserved, which can no longer meet the requirements of the time, the moral consciousness of society. In this regard, the moral and professional training of a specialist should be deliberately organized and purposeful. The professional ethics of an information worker expresses the professional normative intrinsic value of morality, therefore, it is necessary to create codes of ethics with the help of which each specialist can make the correct moral choice of his professional behavior.

Ethics, on the one hand, is adherence to values, virtues, principles that people need to live in peace and mutual respect. In this sense, the emergence of information is inevitable, causing the moral degradation of a person rather than his development .. On the other hand, the meaning of the search for truth, humanization, freedom, standing above the interests of the state, is also embedded in the concept of ethics. And then information is "peaks in the struggle for truth" and trust in the authorities. But in any case, the problems of protecting intellectual freedom and the existence of censorship on the Internet require self-determination from the information worker.

The emergence of a dilemma is also inevitable: what should be guided in the issue of access? Which way to go? As for the problem of the degree of accessibility of Internet resources, it has different solutions, but the profession of a librarian itself obliges to be guided by specific principles developed over the centuries, dictates an appeal to established ethical traditions. Serving users in a virtual environment already requires self-determination. Obviously, our task is now to find the optimal balance between intellectual freedom and moral guidelines for the activities of the Russian library.

This Code defines the moral foundations of the professional activity of a Russian librarian.

The Russian librarian is guided by the following beliefs:

- the library is a necessary and important institution that performs informational, educational, cultural, leisure and other functions that meet the needs of the individual and society as a whole;
- the dissemination of knowledge and information is an important condition for social development, modernization and prosperity of Russia, contributes to social stability and justice;
- library resources are the basis for the preservation, development and dissemination of cultural heritage, spiritual traditions, the whole variety of national cultures and languages \u200b\u200bof the peoples of the Russian Federation and other countries;
- humanism is the ideological basis of the library profession;
- the social character of the library profession is based on a sense of social responsibility.

Librarian in relations with society.

- is guided by professional duty, and not by personal views or preferences of political, economic, religious and other organizations;
- resists censorship, economic, political and other barriers while ensuring users' access to information, knowledge and cultural heritage;
- complies with the measures established by law to prevent the use of information for the purpose of violence, the spread of racial and religious hatred, national, political and other discrimination;
- promotes positive intercultural dialogue of ethnic, linguistic and cultural groups represented in society;
- seeks to develop partnerships with authorities, public organizations and various institutions in order to promote the development of libraries and increase their social value.

Librarian user relationship

- respectfully and kindly treats all users, real and potential;
- provides high quality library services and a high level of communication culture;
- ensures the user's rights to search, select and obtain information and knowledge, including through modern information and communication technologies;
- ensures the user's rights to access cultural values \u200b\u200band initiates the user's participation in the cultural life of society;
- ensures the equality of users' rights to library services, regardless of their gender, race, nationality, property or official status, political or religious beliefs, physical health;
- contributes to the socialization of the individual, the formation of civic consciousness;
- contributes to the development of the information culture of the individual;
- promotes the book and reading as a source of intellectual and spiritual development of the individual, contributes to the formation and development of a reading culture;
- contributes to the intellectual and spiritual development of users, children and young men;
- does not recommend unreliable, knowingly false materials, is aware of the danger and harm that they can cause to individuals and society;
- protects the user's right to privacy and confidentiality of information about his information activities, guided by a sense of social responsibility.

Librarian in relationships with colleagues

- shows goodwill, respect and honesty;
- participates in the formation of the corporate culture of the team and follows it for the purpose of effective joint work and comradely mutual assistance;
- promotes the professional development of young personnel;
- complies with the principle of confidentiality of personal information;
- strives to earn his reputation with professionalism and moral qualities, does not resort to dishonest methods of rivalry;
- uses the results of third-party intellectual activity in good faith, preventing plagiarism.

Librarian in relation to his profession

- strives for professional development and advanced training, cultural self-education as integral conditions for the fulfillment of their social mission and professional duty;
- makes efforts to improve the social prestige of his profession and recognize its promising role in the information society;
- takes care of his appearance as an integral part of the formation of a positive image of the profession;
- in the course of professional activity does not allow obtaining personal material or other benefits at the expense of users, colleagues, bookselling companies and other suppliers of goods and services;
- does not commit acts detrimental to the prestige of the library profession, cares about its high public recognition.

Compliance with the code.

Knowledge and observance of the Code is a matter of honor, conscience and professional responsibility of every Russian librarian.

The RLA is working to promote the Code to librarians.

The RLA Council is considering cases of violation of the Code, which seriously damaged the prestige of the library profession.

Professional ethics of the service librarian.

The librarian as a participant in the library service process.

Service Librarian. Basic requirements for the profession.

Training

Professional ethics of a librarian

Professional requirements for a librarian at the present stage.

Course work

Service Librarian: Professional Requirements

Artist: Kazeeva Nurzhamal Kuanyshevna,

student of group ____________

Correspondence department

Scientific adviser: Kamskova T.A.,

Docent____________

Head of the Department: Kamskova T.A., Cand. ped. sciences,

Docent___________________

Date of admission to protection: _______________

Orenburg, 2014

Scientific adviser: Kamskova T.A. senior teacher ________ (signature)

Reviewer: Skovorodko L.P., Director of the Regional Universal Scientific Library. N.K. Krupskaya ___________________ (signature)

Protected: ____________

with an estimate of _____________

Commission members

For the defense of thesis: ____________________________

(signature)

____________________________

(signature)

____________________________

(signature)

1. Introduction

Chapter 1. Library specialist: basic requirements for the profession

1.1 Professional Ethics of the Service Librarian.

1.2 Librarian as a participant in the library service process.

Chapter 2. Librarian: basic requirements for the profession and advanced training

2.1 Professional requirements for a librarian at the present stage.

2.2 Professional development of librarians.

Conclusion

List of used literature

The relevance of research.Changes in the socio-economic life of Russia in the last decade of its development, the change in the economic conditions of the population, the process of informatization of society required librarians to find their place in this process of restructuring and optimizing library services in order to increase its efficiency and, in this regard, constant study of all aspects of the work of libraries, close research of library problems.
The social changes that have taken place in our country have noticeably changed the situation in the library sphere: the idea of \u200b\u200bthe role of the library in society, the tasks of library services, the relationship with the reader has changed, and the reader himself has changed. In addition, the work of the library began to be carried out at a different technical, technological level; new forms and possibilities of library services arose. Naturally, the librarian himself has changed, as well as his value and professional orientations.
At the beginning of the XXI century, the librarian of the service department must have not only knowledge, erudition, but also technologies for promoting books and reading in various social environments that do not read layers of the population; know the real needs and interests of not only your readers, but the entire local community, as well as individual socially vulnerable groups; know and be able to apply knowledge in general, developmental psychology, as well as conflict management; be able to work with various arrays of electronic information, as well as own the forms and methods of providing it to the user, etc.
The most important quality of the librarian of the service department remains a high level of communication - a quality that in modern conditions takes on a new color and presupposes not only a high level of verbal communication, but also tolerance, tolerance, benevolence, etc. Extremely important in today's unstable and sometimes aggressive social the environment also retains such qualities as poise, tact, a sense of humor, and personal charm.
The most important indicator of the professionalism of the service department librarian is the level of professional consciousness. Professional consciousness includes, first of all, an understanding of one's professional mission. The way the librarian realizes the goals and role of his profession, its importance in society, determines the productivity of his work, a change in the librarian's worldview, his rethinking of professional values \u200b\u200bis no less, and perhaps even more important for the development of a modern library than the introduction of modern technologies and mechanisms.
The study of professional values, ideals, norms, beliefs, perceptions, stereotypes, principles and rules of behavior - that is, everything that makes up the professional consciousness of a modern librarian - is not yet fully conducted. However, those researchers who address this problem note the existing duality of the professional consciousness of the librarian: it is characterized by such seemingly poorly combined qualities as dedication and passivity, ideologized thinking and spiritual search, as well as fear of responsibility, lack of independence, tolerance and etc. The professional consciousness of the modern librarian is undoubtedly developing, but the influence of some stereotypes is still quite strong.
An essential element of the professional consciousness of a librarian is reading it. A librarian must be a good, qualified reader, from childhood involved in the book culture, cannot imagine his life without a home library, which may be collected by his parents or, on the contrary, he himself began to collect for his children. Broad reading interests, good literary taste, knowledge of literature and bibliography are the main desirable characteristics of a librarian as a reader. Taking into account the modern conditions of information search, the librarian of the service departments must have a high level of information culture, the skills of quickly and efficiently searching for information in a virtual environment, etc., and also be able to use technical means to help the reader.
It should be said that not everyone, even a good librarian, can work in the service department. Neither erudition nor love of reading is enough for this. The main - specific - feature of the librarian of the service department is the desire to help, namely to serve the reader, the user. Such a position of the librarian of the service department speaks of his correct understanding of his professional mission and a high sense of his professional dignity, without which this mission cannot be understood. It is this position that gives deep professional satisfaction and joy, strengthens interest in their work.

The degree of study of the problem.At all stages of the development of national library science, attention was paid to the development of theoretical, methodological and practical problems of library services. Of great interest are the modern concepts of library services, interpreted as an integral system of providing access to documents, information, knowledge, cultural values, which is reflected in the works of M. Ya. Dvorkina, N. I. Tyulina and others. Publications dedicated directly to library services for scientists and there are enough specialists. However, in spite of the fact that this problem has been intensively studied by librarians, it must be stated that from the new positions the contingent of scientists, specialists and university students, as consumers of information, has not yet been studied much.

Research by N. M. Bazhov, E. A. Evtyukhin, O. N. Kalinova, S. D. Kogotkov, M. S. Slobodyanik and others is devoted to professional information needs in general, a rational system of library and bibliographic service of users. works by T. Ya. Kuznetsova, SB Ratmanova, Yu. N. Stolyarov, EB Soboleva, VG Svirukova, in which theoretical concepts and methodological approaches to the study of social information needs and specific information needs of specialists are substantiated.

Object of study:service librarian

Subject of study:professional requirements for a service librarian

Purpose of the study:define the professional requirements for the service librarian.

To achieve this goal, it is necessary to solve the following tasks:

Describe the professional ethics of the service department librarian;

Consider the librarian as a participant in the library service process.

Show the professional requirements for a service librarian;

Identify the forms of advanced training.

The practical significance of the study. It consists in the fact that it can be used in practice, as well as in preparation for training sessions in secondary specialized and higher educational institutions and advanced training of library specialists.

Research methods:

Work structure: consists of an introduction, two chapters, a conclusion and a bibliography.

Chapter 1. Library specialist: basic requirements for the profession

1.1 Professional Ethics of the Service Librarian

Information has always played an extremely important role in human life. It is a well-known saying that whoever owns information also owns the world.

The world is entering a new era - informational, in the age of electronic economic activity, network communities and organizations without borders. The arrival of a new era will radically change the economic and social aspects of society. Such changes most directly affect the place of a person in the information world. A person changes in accordance with the vector of information and technical characteristics of society. However, this is not at all a passive acceptance of new conditions of production and consumption. A person acts as a subject of information reality, which goes far beyond information and technical characteristics. The informatization of everyday life and the emergence of a new information field of human existence do not pass without a trace for the human life world. Behavioral standards and value orientations of an individual are changing in the electronic space.

Information worker (English knowledge worker) - a mental worker whose activity is related to the processing of existing information and obtaining new information; includes programmers, analysts, planners, etc .; sometimes this group includes all workers with a high level of education or related to education ..

Information competence (the ability to search, analyze, transform, apply information);

Sociability;

Professional identity;

Individual style of activity and communication;

Intellectual culture;

Creative potential. Professional identity includes:

Awareness of the rules and norms of their profession;

Awareness of these qualities in other people; taking into account the assessment of oneself as a professional by colleagues and subscribers who apply for information;

Self-esteem of their individual sides;

A positive assessment of oneself in general, the creation of a positive self-concept.

Intellectual culture is understood as an integral combination of such professionally significant qualities as:

Broad erudition based on a historical and cultural foundation;

Professional competence based on the required stock of general professional and special knowledge, skills and abilities;

Methodological equipment, flexibility and adaptability of thinking, which determines the innovativeness of professional behavior and contributes to understanding the conventions of existing theoretical knowledge and obtaining new knowledge, acquiring new practical skills and abilities.

Creativity includes a certain level of development:

Creativity (originality of thinking, sensitivity to problems, imagination, ability to formulate new definitions, etc.);

Intuitiveness;

Personal orientations;

Self-development abilities.

Thus, one of the most important professional qualities of any specialist is competence.

The professional ethics of an information worker is implemented in the course of communication, therefore, primarily in the process of information service. Professional morality, including the information worker, is based on universal human norms, which are complemented by specific professional norms. Common norms include such as treating another person as oneself and the resulting responsibility. The famous philosopher and theologian of the XX century. Hans Jonas in his work "The principle of responsibility, the experience of ethics for a technological civilization" draws attention to the fact that in the past, "the good or the evil, which were the subject of concern of the activity, were in the immediate vicinity of the action - in the practice itself or in the closest distance from it and did not represent an object of distant planning. This proximity of goals applies to both time and space. "

Therefore, the problem of responsibility, both immediate and related to the future, is the most important in professional information ethics. Now it is a responsibility for ensuring free access to information, for the accuracy, completeness of its provision, and at the same time for preserving sources of information so that they can be used not only by the present, but also by future generations. This is responsibility for attention to the needs of users, for the quality of services provided, and the comfort of the information environment.

Other ethical conflicts are also possible, for example, in a situation when the rules for using the information service provide for payment after an hour of the user's Internet use. The information worker, in the absence of a queue, may allow the user to work for free, or may not. This will depend on how the information worker resolves the contradiction between sympathy for the user's financial situation (value - user) and responsibility to the information service in terms of its material problems, as well as a possible increase in salary for paid services (value - material goods). ... Examples can go on: allow the reader to enter the repository and select the books themselves or not; serve the reader if he delayed the book or punish; put aside books in a bookstore for a regular customer or sell them straight away; to disclose to the managers of a particular employee, parents of children or other persons the secrecy of reading, the nature of the information taken in connection with special circumstances or not; to issue information related to extremist organizations or not, etc. Such contradictions, as a rule, are resolved by the information worker himself, guided, on the one hand, by universal, professional, and, on the other hand, by individual morality, determined by his beliefs, motives, value orientations , ideals, self-esteem, etc. In choosing behavior, an information worker can be helped by knowing the laws that contain some professional norms, for example, the requirement for free access to information ..

Knowledge of professional etiquette as a set of rules of conduct in the profession can help the information worker in communication. The rules of etiquette do not replace ethical behavior, they are the external form of their manifestation. Knowledge of etiquette is important both in ordinary and in conflict situations, since it allows you to react automatically, and not to look for a form of behavior. To develop etiquette skills among information workers, special trainings are held. Thus, the main problems of information worker ethics today are the availability of information and the confidentiality of information activities. Ethical confidentiality issues present the librarian, information worker, with a dilemma: on the one hand, a set of social responsibilities must be adhered to, and on the other, the intellectual freedom of users must be protected. Censorship, information filtering is used in most Russian libraries and information centers that provide their users with Internet access. As a rule, information of a pornographic nature that promotes violence, entertainment sites, gambling sites, chats, etc. is filtered. This practice is typical for most European libraries, but the fundamental difference from Russian libraries is that the content of filtering abroad becomes the subject of regulatory (or administrative) regulation and is reflected in the mandatory informing of readers. A characteristic feature of Russian libraries in this matter is the decision to restrict access to information is made at the technical level, without fixing it in legal and regulatory acts. Only the ethical principles of employees, their ideas about virtue and piety, determine the solution of issues of access to information, the content of information services in general.

Information worker ethics and user service are related concepts. Service means focusing on something else, providing the necessary services, welcoming people to the source of information, creating a healthy atmosphere in a professional environment. Ethics also includes the concept of human character, the nature of actions, the needs of people and the characteristics of their communication. Having studied the laws of ethics, realizing his professional duty, the information worker feels responsible for the quality of service, treats every subscriber request creatively.

The emergence of a dilemma is also inevitable - what should be guided in the issue of access? Which way to go? As for the problem of the degree of accessibility of Internet resources, it has different solutions, but the profession of a librarian itself obliges to be guided by concrete principles developed over the centuries, dictates an appeal to established ethical traditions. Serving users in a virtual environment already requires self-determination. Obviously, our task is now to find the optimal balance between intellectual freedom and moral guidelines for the activities of the Russian library.

"Ethics and psychology of modern library services, the relationship between the librarian and the reader" "Ethics and psychology of modern library services, the relationship between the librarian and the reader" Ivanova LP Ivanova L.P. NB Izhevsk State Agricultural Academy NB Izhevsk State Agricultural Academy

The Code of Professional Ethics of the Russian Librarian was adopted at the Conference of the Russian Library Association (4th Annual Session) on April 22, 1999 Librarian: considers free access to information as an inalienable right of the individual; considers free access to information as an inalienable right of the individual; resists the restriction of access to library materials and does not allow unauthorized withdrawal and unjustified refusal (censorship) of the requested documents; resists restricting access to library materials and does not allow unauthorized withdrawal and unjustified refusal (censorship) of the requested documents; builds its relationship with users on the basis of respect for the individual and his information needs; builds its relationship with users on the basis of respect for the individual and his information needs; protects the confidentiality of data on information activities of the user (except for cases provided for by law); protects the confidentiality of data on the user's information activities (except for cases provided for by law); recognizes copyright for intellectual property; recognizes copyright for intellectual property; takes care of the high social status of his profession, strives to show the social role of the library, to strengthen its reputation. cares about the high social status of his profession, seeks to show the social role of the library, to strengthen its reputation.

7. Bad luck in the lottery. How do you feel about this? A) I will try to seem indifferent, but I promise myself never to participate in it; B) I will not hide my annoyance, but I will treat what happened with humor, promising to take revenge; C) losing will spoil the mood for a long time.

Each "A" - 4 points; "B" - 2 points; "B" - 0 points. From 20 to 28 points - you are tactful and peaceful, avoid conflicts and disputes, avoid critical situations at work and at home. Maybe that's why sometimes you are called a opportunist. From 10 to 18 points - You are considered a conflict person. But in reality you are in conflict only when there is no other way out and all means have been exhausted. At the same time, do not go beyond the framework of correctness, firmly defend your opinion. All this commands respect for you. Up to 8 points - conflicts and disputes are your element. Love to criticize others, but do not tolerate criticism in your address. Your rudeness and intemperance repel people. It is difficult with you both at work and at home. Try to overcome your character.

USA Code of Professional Conduct We are committed to providing the highest level of service to all users through appropriately organized collections, an equal service policy, equal access and accurate, thorough and helpful answers to all questions. We must provide the highest level of service to all users through appropriately organized collections, an equitable service policy, equitable access and accurate, thorough, and helpful answers to all questions. We adhere to the principles of intellectual freedom and resist any attempt to censor library materials. We adhere to the principles of intellectual freedom and resist any attempt to censor library materials. We protect the right of each user to keep confidentiality in relation to the requested and received information, as well as studied, taken or acquired materials. We protect the right of each user to keep confidentiality in relation to the requested and received information, as well as studied, taken or acquired materials.

We treat employees and colleagues with due respect, honesty, and trust and protect an equal opportunity for all employees in our organizations. We treat employees and colleagues with due respect, honesty, and trust and protect an equal opportunity for all employees in our organizations. We do not extend personal interests to users, colleagues or employees of institutions. We do not extend personal interests to users, colleagues or employees of institutions. We strive for a high professional level, for this we exchange knowledge and experience, encouraging the professional development of employees and attract potential members of our profession We strive for a high professional level, for this we exchange knowledge and experience, encouraging the professional development of employees and attract potential members of our profession

United Kingdom Code of Professional Conduct Members of the Library Association must abide by the terms of the Association's Charter and By-Laws and the provisions of this Code. Library Association members must abide by the terms of the Association's Charter and By-Laws and the provisions of this Code. Members should not be seen for conduct that could seriously damage the reputation of the library profession or the Library Association. Members should not be seen for conduct that could seriously damage the reputation of the library profession or the Library Association. Members must be competent in their professional activities Members must be competent in their professional activities Members of the Association must report to the Secretariat of the Library Association facts that they believe may damage the reputation of the library profession Members of the Association must report the facts to the Secretariat of the Library Association, which, in their opinion, could harm the reputation of the library profession Members should not authorize the distribution or transfer of any material, information or administrative documents (in traditional or electronic form) that have been entrusted to them confidentially Members should not authorize distribution or transmit any materials, information or administrative documents (in traditional or electronic form) that have been entrusted to them on a confidential basis

Ukraine The Code of Professional Ethics provides library and information services in the context of the development of a democratic independent Ukraine; provides library and information services in the context of the development of a democratic independent Ukraine; ensures the preservation and enrichment of the spiritual values \u200b\u200bof the people of Ukraine, promotes the development of national cultures. ensures the preservation and enrichment of the spiritual values \u200b\u200bof the people of Ukraine, promotes the development of national cultures.

Code of professional ethics
librarian of the municipal autonomous cultural institution
"Centralized library system of Orsk"

PREAMBLE

This Code defines the moral foundations of the professional activity of the librarian of the municipal autonomous cultural institution "Centralized library system of the city of Orsk" (hereinafter - the librarian).
The librarian is guided by the following beliefs:
- the library is a necessary and important institution that performs informational, educational, cultural, leisure and other functions that meet the needs of the individual and society as a whole;
- dissemination of knowledge and information is an important condition for social development, modernization and prosperity of the city's culture, contributes to social stability and justice;
- library resources are the basis for the preservation, development and dissemination of the cultural heritage, spiritual traditions of the city's culture;
- humanism is the ideological basis of the library profession;
- the social character of the library profession is based on a sense of social responsibility.

SOCIETY RELATIONS LIBRARY

- is guided by professional duty, and not by personal views or preferences of political, economic, religious and other organizations;
- resists censorship, economic, political and other barriers while ensuring users' access to information, knowledge and cultural heritage;
- complies with the measures established by law to prevent the use of information for the purpose of violence, the spread of racial and religious hatred, national, political and other discrimination;
- promotes positive intercultural dialogue of ethnic, linguistic and cultural groups represented in society;
- seeks to develop partnerships with authorities, public organizations and various institutions in order to promote the development of libraries and increase their social value.

RELATIONSHIP WITH USER LIBRARY

- respectfully and kindly treats all users, real and potential;
- provides high quality library services and a high level of communication culture;
- ensures the user's rights to search, select and obtain information and knowledge, including through modern information and communication technologies;
- ensures the user's rights to access cultural values \u200b\u200band initiates the user's participation in the cultural life of the region;
- ensures the equality of users' rights to library services, regardless of their gender, race, nationality, property or official status, political or religious beliefs, physical health;
- contributes to the socialization of the individual, the formation of civic consciousness;
- contributes to the development of information culture of the individual;
- promotes the book and reading as a source of intellectual and spiritual development of the individual, contributes to the formation and development of a reading culture;
- contributes to the intellectual and spiritual development of users, children and young men;
- does not recommend unreliable, knowingly false materials, is aware of the danger and harm that they can cause to individuals and society;
- protects the user's right to privacy and confidentiality of information about his information activities, guided by a sense of social responsibility.

RELATIONSHIP WITH COLLEAGUES LIBRARY

- shows goodwill, respect and honesty;
- participates in the formation of the corporate culture of the team and follows it for the purpose of effective joint work and comradely mutual assistance;
- promotes the professional development of young personnel;
- complies with the principle of confidentiality of personal information;
- strives to earn his reputation with professionalism and moral qualities, does not resort to dishonest methods of rivalry;
- uses the results of third-party intellectual activity in good faith, preventing plagiarism.

REGARDING YOUR OWN PROFESSION LIBRARY

- strives for professional development and advanced training, cultural self-education as integral conditions for the fulfillment of their social mission and professional duty;
- makes efforts to increase the social prestige of his profession and recognition of its promising role in the information society;
- takes care of his appearance as an integral part of the formation of a positive image of the profession;
- in the course of professional activity does not allow the receipt of personal material or other benefits at the expense of users, colleagues, bookselling firms and other suppliers of goods and services;
- does not commit acts detrimental to the prestige of the library profession, cares about its high public recognition.

COMPLIANCE WITH THE CODE

Knowing and following the Code is a matter of honor, conscience and professional responsibility for every librarian.

/ Developed on the basis of the Code of Ethics of the Russian Librarian, adopted by the Conference of the Russian Library Association, XVI Annual Session, May 26, 2011, Tyumen /

OBUKHOVA OLGA MIKHAILOVNA

ETHICS OF THE LIBRARY AS AN INFORMATION WORKER OF THE MODERN LIBRARY

The values \u200b\u200bof information services, reflecting the meanings of the profession, underlie information ethics, or rather the ethics of a librarian or information worker. In the article "The Ethics of the Librarian as an Information Worker of the Modern Library" we tried to draw a parallel between these two concepts and identify the main problems.

Information has always played an extremely important role in human life. It is a well-known saying that the one who owns the information also owns the world.

Information has become one of the most important strategic and managerial resources, along with resources - human, financial, material. Its production and consumption constitute a necessary basis for the effective functioning and development of various spheres of social life. This means that not only sources of information in any part of our planet become available to everyone, but also the new information generated by them becomes the property of all mankind. In modern conditions, the right to information and access to it are of vital value for all members of society. The growing role of information in society has become the subject of scientific comprehension.

The world is entering a new era - informational, in the age of electronic economic activity, network communities and organizations without borders. The arrival of a new era will radically change the economic and social aspects of society. Such changes most directly affect the place of a person in the information world. A person changes in accordance with the vector of information and technical characteristics of society. However, this is not at all a passive acceptance of new conditions of production and consumption. A person acts as a subject of information reality, which goes far beyond information and technical characteristics. The informatization of everyday life and the emergence of a new information field of human existence do not pass without a trace for the human life world. In the electronic space, the behavioral standards and value orientations of the individual are changing.

The question arises: how can a person, personality, often an amateur, navigate in the flow of all information and select the one that is necessary for him. The informatization of society necessitated the emergence of the profession of an information worker.

Information worker (eng. knowledge worker) - a mental worker whose activity is related to the processing of existing information and obtaining new information; includes programmers, analysts, planners, etc .; sometimes this group includes all workers with a high level of education or related to education.

· information competence (ability to search, analyze, transform, apply information);

· sociability;

· professional self-awareness;

· individual style of activity and communication;

· intellectual culture;

· creative potential.

Professional identity includes:

· awareness of the rules and norms of their profession;

· awareness of these qualities in other people; taking into account the assessment of oneself as a professional by colleagues and subscribers who apply for information;

· self-assessment of their individual parties;

· positive assessment of oneself in general, the creation of a positive self-concept.

The individual style of activity and communication is determined by: the ability to navigate in communication situations, the ability to empathy, communication skills and abilities, speech abilities, personality orientation (authoritarian, conformal, altruistic, indifferent, dialogical), the ability to self-regulation.

Intellectual culture is understood as an integral combination of such professionally significant qualities as:

· broad erudition based on a historical and cultural foundation;

· professional competence based on the necessary stock of general professional and special knowledge, skills and abilities;

· methodological equipment, flexibility and adaptability of thinking, which determines the innovativeness of professional behavior and contributes to the understanding of the conventions of existing theoretical knowledge and the acquisition of new knowledge, the acquisition of new practical skills and abilities.

Creativity includes a certain level of development:

· creativity (originality of thinking, sensitivity to problems, imagination, ability to formulate new definitions, etc.);

· Intuitiveness;

· personal orientations;

· the ability to self-development.

Thus, one of the most important professional qualities of any specialist is competence.

If we turn to the works of such figures as G. A. Altukhov, S. D. Borodin, V. G. Drigailo, V. N. Melent'ev, we will see that they assigned all the above qualities to the librarian. Thus, the trend in the development of society is such that the classical librarian has now become an information worker.

The famous philosopher and theologian of the XX century. Hans Jonas in his work "The principle of responsibility, the experience of ethics for a technological civilization" draws attention to the fact that in the past, "the good or the evil, which were the subject of concern of the activity, were in the immediate vicinity of the action - in the practice itself or in the closest distance from it and did not represent an object of distant planning. This proximity of goals applies to both time and space. "

For information services, the proximity of goals is also characteristic (an information worker must fulfill the request of a user who has contacted the information service at the moment). However, along with this, information activity has always been viewed in a broad context and has been focused on the future and very distant.

Therefore, the problem of responsibility, both immediate and related to the future, is the most important in professional information ethics. Now it is a responsibility for ensuring free access to information, for the accuracy, completeness of its provision, and at the same time for preserving sources of information so that they can be used not only by the present, but also by future generations. This is responsibility for attention to the needs of users, for the quality of services provided, and the comfort of the information environment.

On the one hand, an information worker is responsible to each specific user of the present and future users as a representative of a socio-cultural institution, which is called upon to fulfill certain needs of users and not to deceive their expectations. On the other hand, an information worker is responsible to users as a person and a specialist. In both capacities, he faces ethical tasks, which he solves based on his ethical attitudes, ideas about conscience, and personal responsibility.

Other ethical conflicts are also possible, for example, in a situation when the rules for using the information service provide for payment after an hour of the user's Internet use. The information worker, in the absence of a queue, may allow the user to work for free, or may not. This will depend on how the information worker resolves the contradiction between sympathy for the user's financial situation (value - user) and responsibility to the information service in terms of its material problems, as well as a possible increase in salary for paid services (value - material goods). Examples can go on: allow the reader to enter the repository and select the books themselves or not; serve the reader if he delayed the book or punish; put aside books in a bookstore for a regular customer or sell them straight away; to disclose to the managers of a particular employee, parents of children or other persons the secrecy of reading, the nature of the information taken in connection with special circumstances or not; issue information related to extremist organizations or not, etc. Such contradictions, as a rule, are resolved by the information worker himself, guided, on the one hand, by universal, professional, and, on the other, by individual morality, determined by his beliefs, motives, value orientations , ideals, self-esteem, etc.

Knowledge of the laws that lay down some professional norms, for example, the requirement for free access to information, can help the information worker in choosing the behavior.

The norms of professional ethics can be presented in the code of professional ethics, but more often moral norms are transmitted orally in a team (moreover, in each team, norms have their own characteristics associated with the moral climate in this group).

Thus, the main problems of information worker ethics today are the availability of information and the confidentiality of information activities. Ethical confidentiality issues present the librarian, information worker, with a dilemma: on the one hand, a set of social responsibilities must be adhered to, and on the other, the intellectual freedom of users must be protected. Censorship, information filtering is used in most Russian libraries and information centers that provide their users with Internet access. As a rule, information of a pornographic nature that promotes violence, entertainment sites, gambling sites, chats, etc. is filtered. This practice is typical for most European libraries, but the fundamental difference from Russian libraries is that the content of filtering abroad becomes the subject of regulatory (or administrative) regulation and is reflected in the mandatory informing of readers. A characteristic feature of Russian libraries in this matter is that the decision to restrict access to information is made at the technical level, without fixing it in legal and regulatory acts. Only the ethical principles of employees, their ideas about virtue and piety, determine the solution of issues of access to information, the content of information services in general.

The development of the theoretical and practical foundations of professional ethics largely depends on the socio-political and economic conditions of society. There is a pattern: economic instability, falling morals, political instability cause increased interest in ethical issues, including professional ethics. Currently, there is considerable interest in library science in such ethical issues as free access to information, censorship, confidentiality, priority service, ethics of the leader and many others, which were not previously emphasized by specialists.

Professional morality has a worldview orientation, which turns it not only into a set of certain norms and prohibitions, but also into an internally ordered system, which becomes an organic element of upbringing, forms a steady need for scientific knowledge about professional morality, forms an internal unity of professional requirements with requirements social.

It should be borne in mind that the moral norms of society change over time, are periodically updated. History records these changes. Feudal, serf, communist and other types of morality are known. At the same time, the former moral and professional systems are preserved, which can no longer meet the requirements of the time, the moral consciousness of society. In this regard, the moral and professional training of a specialist should be deliberately organized and purposeful. The professional ethics of an information worker expresses the professional normative intrinsic value of morality, therefore, it is necessary to create codes of ethics, with the help of which each specialist can make the correct moral choice of his professional behavior.

Ethics, on the one hand, is adherence to values, virtues, principles that people need to live in peace and mutual respect. In this sense, the emergence of information is inevitable, causing the moral degradation of a person rather than his development. On the other hand, the meaning of the search for truth, humanization, freedom, standing above the interests of the state, is also embedded in the concept of ethics. And then information is "peaks in the struggle for truth" and trust in the authorities. But in any case, the problems of protecting intellectual freedom and the existence of censorship on the Internet require self-determination from the information worker.

The emergence of a dilemma is also inevitable - what should be guided in the issue of access? Which way to go? As for the problem of the degree of accessibility of Internet resources, it has different solutions, but the profession of a librarian itself obliges one to be guided by specific principles developed over the centuries, dictates an appeal to the established ethical traditions. Serving users in a virtual environment already requires self-determination. Obviously, our task is now to find the optimal balance between intellectual freedom and moral guidelines for the activities of the Russian library.

Bibliography

1. Altukhova, ethics: Theory and practice; development prospects[Text] /. - M., 1990.

2. Borodin, the culture of the librarian as a social communicator [Text] / S. D. Borodina, G. M. Kormishina // Communication culture of libraries. - M .: Liberia-Bibinform, 2008. - P. 109-1 Librarian and time.XXI Century. Issue No. 88).

3. Kuzmina, A. Yu. To the tenth anniversary of the discussion about the Code of Professional Ethics of the Russian Librarian[Text] / // Scientific and technical libraries # 2. - S. 54-62.

4. Kuzmina, A. Yu. Code of professional ethics: the opinion of librarians[Text] / // Scientific and technical libraries # 7. - S. 43-49.

5. Trushin, the draft of the new edition of the Code of Professional Ethics of the Russian Librarian[Text] / // Scientific and technical libraries. - 2010. - No. 10. - S. 30-35.

6. Chuchukalova, competence of a librarian in the information space of the Siberian Federal University[Text] / // Scientific and technical libraries. - 2010. - №4. - S. 58-62.

7.http: // ru. wikipedia. org

8. http: // www. *****

Professional ethics of the librarian modern requirements. "Ethics and psychology of modern library services, the relationship between the librarian and the reader" "Ethics and psychology of modern library services, - presentation

More on the topic of the article: