Sberbank personal account for legal entities. Sberbank business online personal account

Sberbank, as a clear and unconditional leader in the financial and credit market of Russia, pays special attention to improving the comfort level of its customers. The main direction in this area is work on the development of new services and improvement of the existing ones. This also affects the functioning of telephone hotlines.

Leading credit organization donates large funds to maintain timely and high-quality communication with its clients. To improve the service, several lines were allocated: for working with individuals and the Sberbank hotline for legal entities... The customer support service is obliged to work constantly and without interruption.

On the dedicated hot lines of Sberbank, the client can easily contact the support service

What is the Sberbank support service for, its functionality

Almost always, Sberbank's clients belonging to a part of small and medium-sized businesses turn to the call center for advice precisely because of various technical failures. Analysts find an explanation for this - all other ambiguities are easily resolved thanks to the extensive help system. With its help, you can resolve any issue not related to technical work.

The main, most common reasons for contacting the call center of a bank of legal entities are problems associated with a variety of technical capabilities.

According to statistics, the most frequent problems with which they call the technical support service of a legal entity are:

1. Sudden and frequent interruptions of the session throughout the day.
2. There is no automatic update of cash balances at the first authorization in the system.
3. System malfunction and notification of invalid / incorrect Internet connection.
4. Too long waiting for an SMS password, which is required to confirm a particular transaction.

The vast majority of such problems can be easily resolved by reinstalling the client's PC browser or adjusting the service settings. Sometimes a visit from an IT service worker is also required. When talking with a client, the line operator has the right to switch the connection to a specific narrow-profile specialist. By the way, FAQ also call the conditions for participation in the bonus program Thank you.

One number for all Sberbank clients

How to call the call center for problems of legal entities

All the necessary information on the specifics of the call center is located on the bank's website. It is worth noting that the entire information section has several subsections related to interaction with different categories of Sberbank clients. In particular:

• civilians (individuals);
• entrepreneurs (small / medium business);
• corporate clients (firms, organizations, corporations).

But for all representatives of various subcategories, there is the possibility of promptly receiving round-the-clock support using a dedicated telephone line... It starts at 8-800. Subsequent numbers are different for different client categories.

A single number of free round-the-clock support for representatives of all categories of Sberbank clients: 8-800-555-55-50.

To contact Sberbank-Business-Online, the technical support phone for legal entities has next view: 8-800-555-57-77. Additional digits:

• 0: connection with a call center worker;
• 1: questions about lending / reserving accounts;
• 2: tariffs, existing conditions for other products of the bank;
• 3: help with ongoing problems in the work of Internet banking;
• 6: obtaining the necessary support and advice on working with the operating system;
• 9: connection with another specialist in case of narrow-profile problems and questions.

When you call 8-800-555-55-50, to go to the technical support phone of Sberbank for legal entities, press the "4" button. It is worth remembering that the duration of the connection time with the teller depends on the line load.

Support Services

What problems can be solved

The entire list of questions required to be resolved from operators depends on the type of call center. A unit dedicated to working with regular (civil) clients provides assistance in the following situations:

• blocking of plastic cards;
• informing about conducted transactions and cash balances;
• disabling / blocking online services (Mobile Bank and Sberbank-Online);
• obtaining any clarifications on the functioning of Sberbank and individual regional offices.

The competence of the call center for interaction with legal entities includes a different set service... They include:

• support for working with Sberbank programs;
• an explanation of the tariff plans in force at Sberbank;
• the nuances of opening and maintaining settlement accounts;
• an explanation of the nuances of providing various kinds of services;
• consultations on the maintenance of remote online services.

When conversion is pointless

All restrictions on contacting the contact center apply to individuals. Ordinary clients of Sberbank will not be able to open a new bank account, make a money transfer, or leave an application for a loan and change the limit of an existing loan by contacting the technical support service. But almost all of these operations are available for corporate clients when contacting them hotline for legal entities.

But corporate clients should also understand that call center specialists are far from always able to solve problems that clients have. Even with the highest level service, there may be such malfunctions in the work of programs that are not able to be resolved with only one call on a dedicated line. Therefore, if disruptions in working with Sberbank theoretically incur large financial losses, it is better to contact directly the banking management of local branches - if the situation is not resolved, contact the regulatory authorities:

• Central Bank of the Russian Federation;
• Rospotrebnadzor;
• FAS (Federal Antimonopoly Service).

Phones of local, regional branches can be found on the bank's portal

Level of admission and competence of tellers

Call center workers are empowered to perform specific tasks only. And, of course, the operator is not able to resolve the technical nuances that sometimes arise in the event of errors and malfunctions in programs. In this case, the teller switches the client to a certain specialist who is more competent in specific issues.

Cost of services

Sberbank is the leading financial institution, which deals not only with lending and servicing individuals... Most of his activity is occupied by work with legal entities. It is worth noting that this part of the activity requires more attention. For the organization financial activities enterprises of various sizes, the Sberbank Business Online system was developed, not only the owner of a small business, but also confidants conducting activities that require access to company accounts. SBBOL is in great demand in 2019 and those who are trying to compare it with Sberbank Online for individuals are completely wrong. This is a completely different tool.

Logging into the Sberbank Online Business system is not easy. Unlike simple Internet banking, the first login to the system must be done with a special password. You can get it only at a bank branch. To do this, the business representative must contact the manager of the financial institution.

You must have identity documents with you, as well as documents of title to conduct the financial activities of the enterprise by a specific person.

After writing the application, the contacting business representative will be given information for obtaining a one-time password for the first identification and an information sheet.

In order to get into the directory of the 9443 ic service, you need to follow the link from the official website, it is located in the upper right corner of the section for legal entities. You can follow the direct link to the service - https://sbi.sberbank.ru:9443/ic

• On the first visit to the SBBOL section, the client is on the primary identification page. It is in it that you must indicate the data received in the department and contained in the information sheet.
• Login and one-time password are issued to the representative of the company in the department after the application. When specifying the identifier, it is important to keep in mind that the system takes into account all parameters, including keyboard layout and case.
• After specifying the identifier, the service will require you to enter a password. It will be sent to the phone specified by the business representative in the application when registering the business in the service.
• If the initial authorization is successful, the Internet client is able to set a permanent password to enter. It is important to come up with a reliable combination that is difficult to reproduce based on certain knowledge about the company, do not associate a password with memorable dates or other events. It is better if the number of characters involved in it is more than 8, and the characters themselves will contain not only numbers, but also letters of different register.

Despite the fact that additional authentication is involved during authorization, in the form of one-time passwords sent to the number of each specific user who has access to the system's capabilities, it is important that the main password is not compromised.

In this case, each additional employee who needs access is additionally registered and logs in using personal data encrypted in its own token. This is necessary to keep track of each session, as well as to limit opportunities in accordance with the employee's position.

Sberbank internet client Business online login

In addition to the above method, the entrance to the Sberbank Business Online 9443 system can be carried out using a special electronic key - a token. Usually it is located on a flash card and is located with a specific employee.

For the entry, the algorithm is as follows.

• Removable media containing the key must be connected to the computer and wait for the content to load automatically.
• If autorun has not been completed, then you need to independently open the USB flash drive through "My Computer" and run the desired program, it has the exe extension and the name Start or Tlsapp. The result of these actions will be the launch of the token and the opening of the authorization form.
• In order to log in, the user must indicate the personal PIN that was assigned to him during registration. This is especially true for employees who have a personal signature and the right to put it under financial documents... This is necessary to share responsibility for the actions performed.
• After the token itself is authorized, you can log in directly to the system for remote servicing of corporate clients. To do this, the form specifies the authorization pair that is used to enter in the above method.

If the computer sees the token as a smart card, then everything is going as it should. Otherwise, you need to update the driver yourself or contact support.

Sberbank entrance for corporate clients 9443 business online

The SBBOL service Sberbank Business Online allows small businesses to log into the system not only to the existing employees of the organization, but also to its corporate clients. This is often necessary so that suppliers can issue an invoice for payment, as well as track the stage of an already issued invoice. Accordingly, such users have a minimum of opportunities and, apart from forming an invoice for payment, they cannot perform other actions.

This is far from the only plus of the service.

• The ability to integrate the system with 1C, in which the business is managed.
• Transfer of reports and payments to government bodies(tax, PFR and so on).
• Electronic circulation of documentation, excluding the possibility of losing the document.
• Additional verification of the new counterparty.
• Duplication of information on the implementation of payments and other actions in the form of messages to the phone of the chief executive officer.

Application installed on mobile phone, has somewhat limited functionality than the main version. Nevertheless, it opens up the opportunity for the owner:

Technical support Sberbank Business Online - hotline for legal entities

The Sberbank Business Online service was created to enable businesses to remotely manage their finances; it is important for the bank and users that everything works smoothly and without interruptions. For prompt troubleshooting, you need to remember the main contact - 8 800 5555777 - the phone number of technical support for Sberbank Business Online support.

To respond quickly to the problems of users, Sberbank has created several communication channels:

1. By phone:

1. In offices and branches of the bank.

8 800 5555777 Sberbank Business Online support phone

By calling the technical support number for legal entities, you can solve the problem in the following ways: using the voice menu or an operator.

After connection, the following menu is available to you:

• Lending and account reservation programs;
• Financial products for legal entities;
• Assistance in the operation of the remote maintenance service;
• Consultation of the operator on the issues of blocked accounts, transactions performed, current contracts;
• The ability to switch a call to a specific department or employee;
• help on other issues.

If the operator cannot resolve the issue on his own, he will switch you to the right specialist.

You can call this number absolutely free of charge, if you are in Russia, you are charged for communication in roaming. For calls in roaming, you need to use the number +74955555550

If you called 88005555550, then to go to the legal aid section. persons need to press button 4.

Call center working hours

Technical support Sberbank Business Online by phone 8800555777 - this is a federal number, for some questions it makes sense to contact the regional representatives, this will speed up the process of solving the problem.

The federal call center works around the clock, without days off and breaks.

Regional support is only available during business hours.

The 900 short number for calls from mobile phones and the main technical support number 88005555550 also work 24/7.

The most common reasons for contact

In most cases, business customers contact the call center with technical issues, most of which can be decided by the operator. The most common problems are:

• In the absence of SMS messages to confirm actions in the online account, SMS may be delayed or not received at all. A technical support specialist will be able to help you if the problem is not related to the mobile operator.
• Many clients turn to in cases of long system load. In this case, the first thing you need to do is try to change the browser - the operator can also give you such advice;
• Inauthentic connections and a ban on logging in to the system, confidentiality is important for business and they immediately contact technical support with this issue. The specialist may suggest that you change the browser or add the Sberbank security certificate to the exceptions.
• The account is not updated. The first time you log in for the day, the information should be pulled up automatically, in other cases, you need to update it manually. The algorithm of actions can be found in the call center.
• Aborting the session several times in a row. The operator will tell you the options for solving the problem, depending on the cause of its occurrence.
• Legal entities may also be interested in the details of the program Thank you

You should always have at hand the free phone number of the Sberbank Business Online support service, where you can contact if you have any question.

If the operator cannot resolve your issue, then he will switch you to a specialized specialist, sometimes he may offer to invite a representative of the IT department to your office. And there are some problems that can be solved only with a personal presence at a bank branch, for example: resuming access to Sberbank Business Online. Situations may also arise, the solution of which requires a direct appeal to the management of a banking organization, for example: a conflict with employees, problems with the work of an online cabinet (which are beyond the power of the operator), financial losses due to the actions of the bank.

Alternative channels of communication with technical support

Most fast way receiving information from customer support in 2018, in addition to the call, is to use the remote customer service.

Algorithm for solving issues using the site:

1. Open the official website www.sberbank.ru;
2. Select the Corporate clients tab;
3. To get started, you can see the most frequently asked questions;
4. If the answer is not found, then click on the button Feedback;
5. Choose the item that interests you:
   • Account opening and management,
   • Lending,
   • Self-collection,
   • Remote service,
   • Payments and transfers,
   • Other;
6. Select the desired section, describe the essence of the question, fill in the contact information;
7. Write down the appeal number, according to it in the Feedback window, you can track the status of the problem.

And do not forget that the Sberbank hotline for legal entities is available to you 24/7.

Sberbank Business Online helps us manage not only accounts, but also in cash which are stored on them. To use this service, you need to register on the site, enter Personal Area"Sberbank Business Online" and activate your account. All this can be done in any office by coming there with the registration documentation as presented below.

We open an account with Sberbank for small business

Login online

Everything is very simple and safe. You need to go here sbi.sberbank.ru:9443 and a page will open for you in which you need to fill in the fields. Enter your password and login and click the "Login" button before you will open all the functionality of the cabinet. This function will be available only after you register in the banking client system.

We enter the Business Online system

Registration of personal account Sberbank Business online

To complete the procedure, you need to do the following:

1. Come to the bank, draw up and sign a service agreement.
2. Enter the login that is indicated in the annex to the contract. (information sheet)
3. The first time we enter based on the password that will come to our phone by SMS (the phone number is indicated in the text of the application)

Change the password after the first login

When you log in for the first time, you need to change your password. The password must be entered twice. Another means of ensuring privacy is SMS authentication using a one-time password. After all these steps, you can use the service.

Personal account for small business

The system allows us to use all banking products that are necessary for successful growth and successful development... We can also:

• Open an account
• Issue salary and business cards if necessary
• Control currency
• Make any transactions between accounts
• Pay with counterparties
• Make payment of taxes, fees and duties.

Accounting for individual entrepreneurs business

• You can apply for a loan
• Get guarantees from the bank
• Invest in a deposit account
• Arrange leasing and much more.

An easy start package for your business

to corporative clients

A specially developed functionality for corporations, where the user can support growth and earn credit. Any corporate client is provided with the following products:

1. Banking service
2. Lending
3. Cash placement
4. Capital market investments and investment programs.

Increased income from online deposits

Access to securities and bills is also opened. Now the bank takes over the financing of leasing transactions. A refinancing service is also available if you have previously taken out a loan from other banks. All service takes place remotely. Cash collection is available. You can issue not only salary cards, but also pay and calculate fees and taxes, and financial flows to rule.

It is possible to make different calculations

Internet Client 9443

A new tool for corporate clients, the Internet client 9443, has also appeared. Now you can enter your personal account "Sberbank Business Online" on the basis of this code. Want to take advantage of this opportunity? You need to submit an application to the nearest bank branch, sign an agreement.
Thanks to the token, you are logged in. It can be either a flash card containing an electronic key with access to the Sberbank Business Online personal account or SMS. In the first case, as soon as you insert the USB flash drive into the port, there will be a connection, and it will be interrupted as soon as you pull out the USB media. This is specifically done in order to simplify entry and exclude unauthorized intrusion.

Sberbank business online, one-time password

But with SMS, every time you enter the system, in addition to the password and login, you will have to enter a one-time code that comes to your mobile phone in the form of SMS. And no more additional programs are needed to use the protocol.

For clients - legal entities, as well as individual entrepreneurs the largest Russian bank offers a paid service that allows you to manage financial flows remotely: by exchanging information with Sberbank in in electronic format... In essence, the Sberbank Business Online system is an Internet client. The Sberbank Business Online personal account is universal and suitable for both large market players and small businesses. The use of the electronic service significantly saves time in solving banking issues, and authorization is required to enter the remote online system.

Sberbank Business Online small business

Using the personal account of the Sberbank business online service helps small businesses to conduct financial affairs with a minimum amount of time without visiting.

With the help of Internet banking, legal entities and entrepreneurs can:

• Make payments on accounts of counterparties;
• Pay taxes and fees;
• Receive and generate electronic documents in accordance with certain contractual terms;
• Track the status of document processing;
• Maintain a directory of contractors,
• Create templates of typical frequently used documents,
• Set up interaction with accounting software 1C (import and export electronic documents);
• Electronic signature of documents;
• Control of the movement of funds on accounts by means of statements and SMS informing;
• Draw up graphical charts for profit and loss analysis.

Features of Internet banking for legal entities

The tool provided for doing business makes the client's business mobile, since work in the system can be performed at any convenient time. The portal is available around the clock, including weekends and holidays.

The security of electronic data exchange is ensured by a unique client identification mechanism, confirmation of transactions with one-time passwords, as well as an encryption system for transmitted information.

The service interface is convenient and intuitive. The developers are constantly expanding the functionality of the personal account, making it more flexible. The system is provided with contextual prompts, so that an inexperienced user can easily understand the main functional modes.

Service cost Sberbank Business Online

The primary connection of a legal entity to Sberbank's Internet banking is paid - 960 rubles. For servicing the service, the bank deducts a subscription fee of 650 rubles per month from the account.

Paid separately:

• Installing and configuring a cryptographic software package on workplace client, including training of employees of the organization. Price Maintenance is 3300 rubles.
• Cryptographic protection by type:
  1. standard electronic key - 990 rubles / piece;
  2. touchscreen electronic key - 1990 rubles / piece;
  3. electronic key with a screen - 3990 rubles / piece.

• E-invoicing service, which includes sending electronic documents to third parties and the "Reporting" functionality. The monthly rate is 295 rubles.

Login to the Sberbank Business Online system

On the home page The bank's official website sberbank.ru has deposits for "Small Business" and "Corporate Clients" with information for the respective category of clients. On the page of each of these sections, at the top right, there is a Sberbank Business Online window with a "Login" button.

By clicking this button, a page opens that allows you to enter your personal account after authorization. The client is identified using the 9443 ic logon protocol. This transfer port reliably protects the exchange of information.

To enter your personal account for the first time, you must have on hand the ID and password issued by the bank. In the process of further work, the identifying parameters must be replaced in accordance with the rules and regulations prescribed in the bank's instructions.

Entrance for corporate clients, entrepreneurs and owners of small and medium-sized businesses is provided in two options:

1. By means of one-time confirmation SMS codes;
2. Using an electronic key.

Login to the system via the Internet client sbi.sberbank.ru:9443

For a quick transition to the Internet, the 9443 ic client in the browser Mozilla Firefox or Internet Explorer you can create a tab with the link sbi.sberbank.ru:9443/ic. In order for the client to log in to the system, it is necessary to correctly enter the account and password on the start page. After the user has been identified, confirmation of entering the personal account is required, which is carried out by one of the methods selected when registering the client in the service (SMS - one-time code or electronic key).

SMS - login confirmation

After filling out the identification form with the appropriate username and password and pressing the "Enter" button on the mobile phone, the number of which was assigned to the client when registering the Sberbank Business Online service, a one-time authorization confirmation code is sent by SMS. You should enter this value in the confirmation window and press the appropriate button to load the pages of your personal business cabinet.

Login by means of an electronic key

Login confirmation can be organized by means of an electronic key (Token). The token variant can be standard (in the form of a USB flash drive), touch or with a screen.

The electronic key carrier must be connected to the computer. If the dongle autorun is not configured, you need to start the * .exe program from a removable media yourself. Depending on the dongle firmware, the name in place * may be as follows: start, tlsapp or sslgate.

In the opened window of the program in the fields " Account"And" Access code "enter the PIN and password, respectively (indicated in the PIN envelope issued by the bank together with the carrier). Having completed the confirmation of work in the system with a PIN code, the client receives an available link to the personal account of Sberbank Business Online. Depending on the number of employees who are given access to the system, there may be an identical number of PIN values ​​with individual access codes.

An important nuance: in order to use all the available functionality of the Sberbank Business Online service, a registration is required at the bank's branch.

Registration in your personal account Sberbank Business Online

To register in the personal account system, a representative of a legal entity or an entity engaged in entrepreneurial activity without education, the legal entity must apply to a specific form with a request to connect the above service. Together with the application, a certain package of documents is sent to the bank, which is necessary to conclude an agreement on the use of Internet banking from Sberbank.

Upon completion of the registration procedure for a new client, a bank employee issues an information sheet, which contains an identifier for access to a personal account, and the initial password is sent to the mobile phone specified in the concluded agreement.

An important nuance: the bank guarantees security for its part teleworking, but the client must also comply with the necessary confidentiality rules by following the brief instructions on the service start page.

Client security rules Sberbank Business Online

• The client is obliged to keep the data for authorization in private, private access;
• Do not disclose identification parameters to anyone (even bank employees);
• Timely block the phone number associated with the bank if it is lost;
• Sberbank does not ask for any additional information other than login, password and confirmation code. You should be extremely careful in order to avoid fraudulent actions through spyware (computers are susceptible to virus attacks) and promptly consult with bank employees in such situations;
• For security reasons, to work with the system, you should not use publicly available equipment such as computers in clubs, at the post office or in Internet cafes;
• When using SMS confirmation codes, you must carefully check the details of the confirmed operation;
• Cannot be used for installation mobile app Sberbank Online is the same device to which the bank sends SMS with confirmation codes.

Questions and answers

When working with the Sberbank Business Online system, customers have various questions. A selection of the most frequently asked questions with answers is given below.

How to get a statement of transactions for a certain period in Sberbank Business Online?

In the main menu on the portal page, open the “Services” tab and then use the “Ruble transactions” mode to access the “Statement on ruble accounts” toolbar. On the panel, select the button "Statement of ruble accounts for the period". In the window that opens, define the period, current account, print form (standard, extended, with attachments). Click on the "print" button to output the generated document to paper.

How to export a statement from the Sberbank Business Online system to 1C?

In order to export banking information on accounts to the 1C program, you must use the "Exchange 1C" mode located in the "Additional" tab. You need to select the function "Statement of ruble accounts for the period", move the required accounts to the "Selected" column, define the period and click the "Export" button. Upon completion of the procedure, you need to follow the link provided to download the file into the computer's memory. The file formats for interaction with 1C are as follows: txt for payment orders, xml for salary registers. For export-import of other documents, csv and dbf files are used. Information exchange is carried out using the "Import / Export Wizard" function of the system.

How to issue a payment order, fill in bank details in Sberbank Business Online?

In the "Services" tab, open sequentially the modes "Payment orders" and "Cash settlement on ruble transactions" and click the "Create" button. The organization's data is entered automatically, and in order to fill in the inactive fields of the KBK, OKATO and others, you need to select the "Status indicator" function, in accordance with which you select the values ​​of the requisites from the reference books.

How to connect a salary project to Sberbank Business Online?

If initially, when concluding an agreement for the use of the Sberbank Business Online service, the salary project was not connected, but in the process of activity, the need for such arose, you can use the "Connected registers" function to prepare a corrective application to the bank (check the box "Electronic registers (salary lists)" ). The application should be submitted to the bank where the account is maintained.

If the Sberbank Business Online account is blocked, what should be done?

If the message “Account is blocked” appears, you should apply to the bank branch at the place of business about unblocking (a new password will be sent by SMS).

How often should I change my password?

According to the regulations, the password is valid for 90 days, after which it must be changed. The system informs the user about the time for changing the password. If the authorization password in the online system is forgotten / lost forever, you need to fill out an application for a new password at the bank branch due to the loss.

How to create an electronic signature in Sberbank Business Online?

In the "Services" tab, follow the link "Crypto information exchange" and complete the "Request for a new certificate" item. The generated key certificate should be printed in 3 copies, signed and stamped. Hard copies are sent to the bank. After registering the digital signature, the bank will send an SMS notification.

How do I make changes to my account if needed?

If the organization has a change in management, then the client must register new user accounts of the system at the bank branch. For these purposes, a corrective application is submitted to Sberbank, and new certificates for electronic signatures are registered. All prepared EDS certificates must be signed and certified by the seal of the organization. After making changes to the account and registering an EDS, the bank will send an SMS message with a new password to enter your personal account and a notification about registering a new electronic signature.

How to replace the SMS-informing phone number in Sberbank Business Online?

In case of loss of the phone assigned when signing the contract for SMS - informing the client of Sberbank Business Online, it is necessary to fill out a corrective application at the bank branch to replace the phone number, to which it is planned to receive SMS confirmation codes in the future.

The users of the Sberbank Business Online system may have a variety of questions. Some problems can be solved by calling the hotline 8 800 555 84 84, and in the process of communicating with a specialist, you can get advice on the point of interest in the work of the service. If necessary, the operator will connect with a technical support specialist. WITH technician you can contact weekdays from 9-00 to 20-00 Moscow time.