A person who bought a fur coat, discovered the shortcomings of the fur coat and wrote an application to return the fur coat to the store (which were not initially agreed upon at the time of purchase) can present the following demands to the store: 1) exchange for a similar product (but only of proper quality), 2) exchange for another product from the assortment of this store, 3) demand a significant discount on the purchased product of poor quality, 4) may demand that the defects be eliminated at the expense of the store, 5) and in the end, the buyer can simply terminate the purchase and sale agreement fur product. Applying to return a fur coat to a store is not as simple as it might seem at first glance. In this case, you cannot do without the advice and assistance of experienced lawyers.
Fur and fashion
I ask the law: . If my claim is rejected, I will be forced to (a) go to court to protect my consumer rights and, in addition to the above, I will demand payment of interest for the unlawful withholding of funds in the amount of these funds, compensation for losses caused to me and moral damages. (Basis: Article 395 of the Civil Code of the Russian Federation, Articles 13-15 of the Law of the Russian Federation “On the Protection of Consumer Rights”). If the court satisfies the consumer's demands, established by law, the court collects from the manufacturer (performer, seller, authorized organization or authorized individual entrepreneur, importer) for failure to voluntarily meet the consumer's requirements a fine in the amount of fifty percent of the amount awarded by the court in favor of the consumer. I propose to resolve the dispute out of court. Please provide your answer in writing.
Professional consumer protection
The warranty period was established during the warranty period. During operation, the following defects were discovered (or arose): transfer. In accordance with Article 18 of the Law of the Russian Federation “On Protection of Consumer Rights”, a consumer to whom a product of inadequate quality was sold, if it was not specified the seller has the right to refuse to fulfill the purchase and sale agreement and demand the return of the amount of money paid for the goods, as well as compensation for all losses caused. In accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights” the deadline for satisfying certain consumer demands, including refunds, is 10 days from the date of receipt of the request. For delay Art.
Claim for a refund for a product of inadequate quality - mink coat
Type of product (fur coat, sheepskin coat, etc.). 5. Quality standards. 6. Validity period of this certificate. The certificate will not be given to you; you can only study it on the spot and take a photocopy of it home. Also, each fur product must be given a warranty from the manufacturer.
Claim for return of a defective product A claim is written if the seller refuses your first request. The complaint must indicate to whom it is directed (the director of such and such a store). Be sure to indicate from whom - your full name, address and contact phone number.
This is written at the top right of the piece of paper. Now in the center you should write - Claim or Statement. We begin to outline the essence of the appeal - when the fur coat was purchased, what shortcomings were identified after the purchase. Next, you need to state your requirements, what you want to get as a result - make a return.
Application for returning a fur coat to the store
Attention
Document constructor Claims Documents for claims Claims Sample claim for the return of goods of inadequate quality clothing We offer the Document Constructor FreshDoc.ru, which is used to simplify and speed up the preparation of contracts, as well as their recording, storage and approval. Thanks to our program, you can create and download a ready-made claim for the return of clothing of inadequate quality. All documents are drawn up within the framework of the current legislation of the Russian Federation.
This significantly reduces the time for their preparation and reduces legal risks. Thanks to this, the claim you created to the store for the return of goods of inadequate quality will not have to be changed or corrected.
Legal aspects of returning low-quality fur coats
All labels, names, numbers according to GOST must be preserved on the fur coat - in general, all equivalents of a new fur coat. In order for there to be a positive effect from submitting an application to return a fur coat to the store, it is necessary that documents confirming payment of funds for the product be preserved (if there is no receipt, then three witnesses are required). After submitting an application to return a fur coat to the store (which must be written in two copies - one copy for yourself and one copy for the store), a person can demand either a refund for the fur coat, or exchange it for another similar product that is in the store - and within three days the store must complete the above actions.
Let's consider a product that belongs to the category of goods of inadequate quality.
Sample claim for return of goods of inadequate quality clothing
Important
Returning goods of INCORRECT QUALITY When returning money for goods of INCORRECT QUALITY, the response period is 10 days, then for late payment - a penalty of 1% per day of the price of the goods. When returning a statement of claim, it is written in 2 copies, on one of them the seller stamps a visa of receipt and date . If it is necessary to leave the item with the seller, he must write a safekeeping receipt or a similar document, in which it is necessary to describe the item in as much detail as possible: fur, color, model, article number and necessarily (!) all defects claimed. In case of disagreement about the reasons for the defect, the seller is obliged to conduct an examination of the product.
The cost of the examination is paid by the losing party. If the examination confirms the defect, and the seller refuses to return the money, you need to sue.
Sample claim for return of goods of proper quality
Sample claim for a refund when selling a product of inadequate quality. Article 18 of the Law on Protection of Consumer Rights. This is a standard sample of a claim in case of detection of a defect in any product. However, taking into account the specifics of the product itself, you may need a different sample.
To select the required sample, it is advisable to consult with a lawyer. See also “How to get your money back for a defective product.” Name, address of the organization-seller Full name, address, contact telephone number of the consumer CLAIM " " In 2020, I purchased from you (description of goods) worth rubles, which is confirmed (sales receipt, cash receipt, invoice, other document) . " " 200_, during the operation of the product, the following defects were discovered in it: (list, description).
Sample claim for return or exchange of goods of good quality
Return of goods of proper quality Claim form for return of goods of proper quality Claim to the seller for return of goods of proper quality Return of goods of proper quality Art. 25 of the Law of the Russian Federation “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-I (hereinafter referred to as Law No. 2300-I) provides for the buyer’s right to exchange a non-food product of good quality for an identical one from the same seller if it does not fit, for example, in style , color, model, configuration, etc. More information about the rules for returning products of good quality is described in the article Rules for returning goods of good quality. If the consumer has expressed a desire to return the product, but the seller refuses to accept it, for example, because there is no similar product for a replacement, and he does not want to return the money, etc.
d., a citizen has the right to make a return claim and submit it to the seller.
Be sure to indicate that if you refuse, you will be forced to go to court. Before submitting this claim to the store, make copies of the receipts and warranty card. In the store, the original is given to the seller, and the copies remain with you (stamps and the date of circulation must be affixed everywhere). All that remains is to wait for the answer. How to change a fur coat? To replace a low-quality product, you should again contact the store or write a written complaint, in which you must indicate the requirement to replace the product, as well as the reason why you came to this conclusion. The store management, as usual, can react either positively or negatively. If there is a refusal, write a statement of claim to the court, order an examination and wait for the result.
It is advisable to do this for the first time 14 days after purchase, then the law on consumer protection has greater force.
The well-known law that protects all the rights of any consumer contains detailed instructions for returning goods to the store, including fur coats. It states that if a defect is discovered in the purchased product, the buyer has legal right Request from the seller:
1. Get your money back;
2. A proportionate reduction in cost;
3. Replacements with goods of proper quality.
Yes, the law sets out everything clearly and specifically, but, nevertheless, it is unlikely that the seller will be very happy to agree to part with the money received from the buyer. That is why it is recommended to study the chosen fur coat with the utmost care when purchasing.
But if, even after a thorough inspection, a defect was discovered when purchasing a house, the buyer must submit a written claim to the seller for the return of the fur coat as soon as possible. Only in this case it is necessary to remember that when returning or exchanging a fur coat, the most important condition will be the preservation of the packaging and, naturally, the presentation of the product itself. So I would like to immediately warn you that there is no need to rush to get rid of the packaging, labels and receipt that confirms the purchase.
In addition to this, do not forget about one more very important condition. The purchased fur coat will be subject to exchange or return only if it was used strictly for its intended purpose and only under conditions that are suitable for products of this type. Usually, a special memo or even an agreement concluded between the consumer and the seller (by the way, when purchasing, make sure that they do not forget to draw it up) specifies the conditions acceptable for the use of the fur coat. If they are violated, the buyer will never be able to return his fur coat.
Let us note that the success of this event, which is not entirely pleasant for the consumer, directly depends on the quality of the submitted claim for the return of a fur coat. Be sure to clearly justify all your requirements in this document with specific references to the relevant regulations. Also, do not consider it superfluous to remind the seller that, according to the law in force in the Russian Federation, he is allocated ten calendar days to consider such claims. Present him with the fact that if your request is ignored, he will definitely go to court.
Like all documents of this type, this claim must be written in two copies. One will remain with the buyer, and the other with the seller.
If you want to file a claim for the return of a fur coat, but for some reason do not want to deal with it yourself, come to our law firm!
To: Head of IP ""
Ivanova Tatyana Vladimirovna
shopping center
From: S. Angelika Yurievna
Tyumen region,
Claim:
"07" August 2017 I was goods purchased– Mink coat, transformable, SELF, color – black, worth 75,000 rubles, 35,000 were given in cash immediately, the remaining 40,000 were taken on credit. There is no warranty period for this product (the seller claimed that there is no warranty period for fur products). During use, shortcomings were discovered in the product: the fur was worn out, the lining came off. When contacting the store with a request to help me in this matter, the seller accused me of damaging the goods, gave me a telephone receiver and at the other end of the line they also accused me of damaging the goods and said that they would not talk to me without an independent examination. The product was presented to the specialist performing the inspection quality of goods, in In the end it turned out that this was a manufacturing defect (there were a lot of shortcomings that I didn’t even know about).I require:
According to Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the consumer, if defects are discovered in the product, if they were not specified by the seller, has the right to refuse to execute the sales contract and demand the return of the amount of money paid for the product. Based on Article 22 of the Law of the Russian Federation “On the Protection of Consumer Rights,” the consumer’s demand for the return of money paid for the goods must be satisfied by the seller within 10 days from the date of presentation of the demand. Based on the above and guided by Articles 18 and 22 of the Law of the Russian Federation “On the Protection of Consumer Rights,” I demand: - return the amount paid for the goods in the amount of 75,000, rub., as well as interest on the loan and for an independent examination in the amount of 8,500, rub. . total: 99,000 rubles within 10 days.Applications:
Copy of sales receipt, copy cash receipt, independent expert opinion, copy of the payment schedule for the targeted loan agreementIn theory, many stores respond positively to such a request, because... They want to solve the problem peacefully, without bringing the matter to court. Your request must be reviewed within ten business days, after which you will receive a written response. If you were refused again, then this is already a reason to go to court. But when going to court, keep in mind that an examination of the purchased fur coat will be required, and if you lose this case, you will need to pay for the examination yourself. On July 1, 2012, a law was introduced introducing mandatory certification of all fur products in Russia. Moreover, when purchasing a fur coat, you have the right to demand that the seller provide you with the appropriate document. The certificate must indicate: 1. Legal address manufacturer or seller. 2. The organization that carried out the certification, with a seal and signature. 3. Type of fur. 4.
Fur and fashion
All labels, names, numbers according to GOST must be preserved on the fur coat - in general, all equivalents of a new fur coat. In order for there to be a positive effect from submitting an application to return a fur coat to the store, it is necessary that documents confirming payment of funds for the product be preserved (if there is no receipt, then three witnesses are required).
After submitting an application to return a fur coat to the store (which must be written in two copies - one copy for yourself and one copy for the store), a person can demand either a refund for the fur coat, or exchange it for another similar product that is in the store - and within three days the store must complete the above actions. Let's consider a product that belongs to the category of goods of inadequate quality.
Is it possible to return a fur coat to the store?
Return of goods of proper quality Claim form for return of goods of proper quality Claim to the seller for return of goods of proper quality Return of goods of proper quality Art. 25 of the Law of the Russian Federation “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-I (hereinafter referred to as Law No. 2300-I) provides for the buyer’s right to exchange a non-food product of good quality for an identical one from the same seller if it does not fit, for example, in style , color, model, configuration, etc. More information about the rules for returning products of good quality is described in the article Rules for returning goods of good quality.
If the consumer has expressed a desire to return the product, but the seller refuses to accept it, for example, because there is no similar product for a replacement, and he does not want to return the money, etc., the citizen has the right to file a return claim and submit it to the seller.
Application for returning a fur coat to the store
With the onset of winter, the Office of Rospotrebnadzor in the Altai Republic has received more frequent requests regarding the exchange and return of fur products. Consumers ask whether it is possible to exchange a fur coat if it does not fit (in size, style, etc.) and how to return a fur product if it turns out to be poor quality? Dear consumers, fur products are the same product as all others purchased under a contract retail purchase and sale. The only difference is that this product will be used at a certain time of the year, and the warranty period does not always begin to run from the moment the purchase and sale transaction is concluded ( winter season in the Altai Republic it starts on November 1).
If the purchased product does not suit you for any reason (shape, dimensions, style, color, size) in accordance with Art.
Legal aspects of returning low-quality fur coats
Attention
When returning a fur coat, you have the right to demand from the seller:
- replacements poor quality goods for the same product without defects;
- replacing a product with another one and recalculating the cost;
- elimination of defects (when possible) at the expense of the seller;
- refund of money paid in exchange for returning the product to the seller.
Important
If you threw away a check or lost it, you can use the testimony of witnesses. Surely, when making a purchase, someone was close to you, someone was consulted with.
Perhaps the store consultant remembered you. The store will ask you to write a special return request.
How to write an application for the return of a fur coat
And therefore, when someone decides to buy a fur coat, he expects it to be perfect. Therefore, many small flaws that can only be discovered at home during a detailed inspection of the purchase (for example, seams, quality of fur, smell of wool) can significantly change the opinion of a newly purchased fur coat.
What to do if a purchased fur product of appropriate quality turns out to be not as good as it seemed at first glance? The answer is simple. According to the law “On the Protection of Consumer Rights,” you have the right to return a fur coat to the store within the first two weeks.
In this case, you can either return the fur coat and get a refund, or demand a replacement. It is worth considering that the fur coat must retain its presentation, and you must have the purchase documents on hand. Once the two weeks have passed, returning the fur coat to the store will no longer be possible in a simplified manner.
Claim for a refund for a fur coat after 14 days
The Law of the Russian Federation “On the Protection of Consumer Rights” provides for a penalty in the amount of 1% of the price of the product for each day of delay in satisfying the claim, and the amount of the penalty is not limited. Please note that I do not agree to eliminate the above-mentioned shortcomings (repair of the product). Also, if there is any doubt about the cause of the defect, I ask you to ensure my presence at the examination, and notify me in advance by telephone. In connection with the above, I ask you to return within 10 days the amount paid for the /name of the product/ of improper quality in the amount of rubles. In case of dissatisfaction stated requirements in fixed time, I intend to file a claim in defense of my rights in the courts with the requirements specified in the claim, as well as a demand for compensation for moral damage; court, in accordance with Art.
Sample claim for return of goods of proper quality
You can return a defective fur coat without any problems within fourteen days from the date of purchase. In this case, you can also request a refund or replacement of the product.
However, if the first two weeks have passed, then returning the fur coat will not be so easy. How to return a fur coat through a claim procedure? If two weeks have passed, but the warranty period has not yet expired, then if there is a defect, the fur coat can be returned for a claim. Fur coats are returned in the following order:
- Contact either the seller or a specialist and find out whether the defect that arises is a warranty case;
- Contact the seller and file a claim. In it, indicate the reason for the return (the nature of the defect). In this case, the seller has the right to demand an examination;
- Conduct an examination.
Rules for filling out the application form for returning goods
This can be done both in the store and from specialists;
- Return your fur coat and either get your money back or exchange it for a better one.
If you are refused a refund even if you have all the grounds, then go to court. To do this, you will need to enlist the support of a lawyer and file a claim.
How to return a fur coat to the store if it was purchased on credit? A fur coat is a very expensive thing. So expensive that sometimes the simplest and quick way buy it - take out a loan. Therefore, if you took out a loan to purchase a fur coat, then you will also need to pay it back along with the purchase.
By agreement between the consumer and the seller, an exchange of goods may be provided when a similar product goes on sale. The seller is obliged to immediately notify the consumer about the availability of a similar product for sale.
When returning, a passport is required and you will have to fill out an application requesting an exchange/return. When returning money for a product of PROPER QUALITY, the money must be returned to you within 3 days, then interest is charged at the Central Bank rate.
If the seller is unable to return your money immediately, it is better to fill out a second copy of the application, on which the seller stamps the visa and the date of delivery. Make a copy of the cash receipt in advance and keep the original with you until you receive the money.
Funds paid using plastic card are returned only to this card.
Returning goods of INCORRECT QUALITY When returning money for goods of INCORRECT QUALITY, the response period is 10 days, then for late payment - a penalty of 1% per day of the price of the goods. When returning a statement of claim, it is written in 2 copies, on one of them the seller stamps a visa of receipt and date . If it is necessary to leave the item with the seller, he must write a safekeeping receipt or a similar document, in which it is necessary to describe the item in as much detail as possible: fur, color, model, article number and necessarily (!) all defects claimed. In case of disagreement about the reasons for the defect, the seller is obliged to conduct an examination of the product. The cost of the examination is paid by the losing party. If the examination confirms the defect, and the seller refuses to return the money, you need to sue.
Application for the return of low-quality fur products
For violation of the deadlines provided for in Articles 20, 21 and 22 of this Law, as well as for failure to fulfill (delay in fulfillment) the consumer’s requirement to provide him with a similar product for the period of repair (replacement) of a similar product, the seller (manufacturer, authorized organization or authorized individual entrepreneur, the importer), who committed such violations, pays the consumer a penalty (penalty) in the amount of one percent of the price of the goods for each day of delay. An example of an application for a refund of the amount paid for goods of inadequate quality to the Director of Legal Affairs.
name of the organization by check Surname I.O. living at the address: Adrestel. Contact telephone number Passport passport details, when and by whom it was issued CLAIM On such and such a date and year I purchased in your store product name, fur, company, short description for the amount of rubles, which is confirmed by the presence of a receipt.
When selling a product based on a sample and (or) description, the seller is obliged to transfer to the consumer a product that matches the sample and (or) description. In accordance with Art. 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the consumer, in the event of detection of defects in the product, if they were not specified by the seller, at his own discretion has the right to: - demand replacement with a product of the same brand (same model and (or) article); - demand replacement with the same product of a different brand (model, article) with a corresponding recalculation of the purchase price; - demand a proportionate reduction in the purchase price; - demand immediate free elimination of defects in the product or reimbursement of the costs of correcting them by the consumer or a third party; - refuse to execute the purchase agreement - sale and demand a refund of the amount paid for the product.
Fur and fashion
When replacing a product of inadequate quality with the same product of another brand (model, article), if the price of the product to be replaced is lower than the price of the product provided in exchange, the consumer must pay the difference in prices; if the price of the goods to be replaced is higher than the price of the goods provided in exchange, the difference in prices is paid to the consumer. In accordance with Art. 21 of the Law of the Russian Federation “On the Protection of Consumer Rights”, in the event that a consumer discovers defects in a product and makes a demand for its replacement, the seller is obliged to replace such a product within seven days from the date of presentation of the specified demand by the consumer, and if additional verification of the quality of such a product is necessary by the seller - within twenty days from the date of presentation of the specified requirement. In accordance with Art.
Sample claim for return or exchange of goods of good quality
Info
Content:
- Is it possible to return, reasons for return
- How to return
- Claim
- Refund period
- Return of a fur product purchased on credit
According to the Law “On the Protection of Consumer Rights”, any product of proper or inadequate quality can be returned back to the seller. Let's look at the features of returning a fur coat and the reasons for the return, and also describe the procedure for returning a fur product purchased on credit.
to contents
Attention
Is it possible to return, reasons for return According to the law, any non-food product of good quality can be returned back to the store if it does not suit the color, size, style and other characteristics. Fur products are no exception; they can also be returned.
The return period to the store is 14 calendar days. Its course begins on the next day from the date of purchase.
Is it possible to return a fur coat to the store?
Use this claim form: As you can see, the claim is made in exactly the same way as the standard sample, according to the same rules. But in this version, the rights of consumers who have purchased low-quality technically complex goods are added, and requirements are also put forward in accordance with other articles of the Law “On the Protection of Consumer Rights”.
Remember that at the end of writing the document, leave some space for a receipt, which should be taken from the seller’s company specialist. Sample claim for the exchange of a low-quality product without a refund for it. A citizen who has purchased a defective product or a product with a defect may ask to exchange it for the same one.
To do this, you should verbally contact the company where you purchased the product - and then, if they refuse to replace it, write a statement. The claim is drawn up in the following format: The motivating part and the applicant’s requirements change.
Application for returning a fur coat to the store
The Law of the Russian Federation “On the Protection of Consumer Rights” provides for a penalty in the amount of 1% of the price of the product for each day of delay in satisfying the claim, and the amount of the penalty is not limited. Please note that I do not agree to eliminate the above-mentioned shortcomings (repair of the product). Also, if there is any doubt about the cause of the defect, I ask you to ensure my presence at the examination, and notify me in advance by telephone. In connection with the above, I ask you to return within 10 days the amount paid for the /name of the product/ of improper quality in the amount of rubles. In case of dissatisfaction stated requirements within the prescribed period, I intend to file a claim in defense of my rights in the courts with the requirements specified in the claim, as well as with a demand for compensation for moral damage; court, in accordance with Art.
Claim for a refund for a product of inadequate quality - mink coat
A person who bought a fur coat, discovered the shortcomings of the fur coat and wrote an application to return the fur coat to the store (which were not initially agreed upon at the time of purchase) can present the following demands to the store: 1) exchange for a similar product (but only of proper quality), 2) exchange for another product from the assortment of this store, 3) demand a significant discount on the purchased product of poor quality, 4) may demand that the defects be eliminated at the expense of the store, 5) and in the end, the buyer can simply break the purchase agreement for the fur product. Applying to return a fur coat to a store is not as simple as it might seem at first glance. In this case, you cannot do without the advice and assistance of experienced lawyers.
Request for return of fur coat
Law on the Protection of Consumer Rights): Consumer demands for a proportionate reduction in the purchase price of a product, reimbursement of expenses for correcting defects in a product by the consumer or a third party, return of the amount of money paid for the product, as well as a demand for compensation for losses caused to the consumer as a result of the sale of a product of inadequate quality or provision inappropriate information about the product are subject to satisfaction by the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) within ten days from the date of presentation of the corresponding demand. (Article 23 of the Law on Protection of Consumer Rights): 1.
Sample claim for replacement of goods of inadequate quality
The consumer has the right to present the requirements specified in paragraphs two and five of paragraph 1 of this article to the manufacturer, authorized organization or authorized individual entrepreneur, importer.5. The consumer's absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not grounds for refusal to satisfy his requirements. In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer are obliged carry out an examination of the goods at your own expense.
The warranty period was established during the warranty period. During operation, the following defects were discovered (or arose): transfer. In accordance with Article 18 of the Law of the Russian Federation “On Protection of Consumer Rights”, a consumer to whom a product of inadequate quality was sold, if it was not specified the seller has the right to refuse to fulfill the purchase and sale agreement and demand the return of the amount of money paid for the goods, as well as compensation for all losses caused. In accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights” the deadline for satisfying certain consumer demands, including refunds, is 10 days from the date of receipt of the request. For delay Art.
The consumer has the right to participate in checking the quality of the goods. In the event of a dispute about the causes of defects in the goods, the seller is obliged to conduct an examination of the goods at his own expense. The examination of goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to satisfy the relevant consumer requirements.
The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such examination in court. In accordance with Art. 24 of the Law of the Russian Federation “On the Protection of Consumer Rights”, when replacing a product of inadequate quality with a product of the same brand (same model and (or) article), the price of the product is not recalculated.
Claim for exchange of fur coat goods example
Exchange/return of goods of PROPER QUALITY Within 14 days (not counting the day of purchase) you can exchange an unworn fur item as not suitable “in shape, dimensions, style, color, size or configuration.” If there is no item for exchange, you have the right to simply return the money (hand the item back to the store).
Article 25 of the Law on Protection of Consumer Rights: 1. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if specified product does not fit in shape, dimensions, style, color, size or configuration. The consumer has the right to exchange a non-food product of proper quality within fourteen days, not counting the day of its purchase.
The law does not oblige you to do this. However, to simplify the procedure and speed it up, this application should be written. If payment for a fur product was made in cash, they must be returned on the day of application and return of the goods. When paying by bank transfer, cash transferred to the account from which the payment was made within 3 days. When making demands to replace a defective fur product with a product of proper quality, the replacement period cannot be more than 7 calendar days.
If the seller has announced an examination (in order to determine the naturalness or causes of the defect), then the replacement period can be extended by another 20 calendar days. If the seller does not have the goods needed for replacement, the period may be extended by one month.
