Before paying for the goods, talk to the seller. Check with the seller whether the product matches the description, whether the product is in stock, and whether the seller can take a photo of the product with a phone and send a regular unedited photo. And also, whether the product corresponds to the size chart, and what size the seller would advise you to choose based on your parameters. Ask the seller to pack the item better if the item is fragile. The seller's answers will help you either avoid opening a dispute, or the screenshots of correspondence will be additional evidence during the dispute. If the seller is reluctant to answer you, or does not answer at all, then it is better not to order from him.

Do not rush to open a dispute immediately.

If the track number is not readable, then do not immediately open a dispute. Wait 10 days. Then write a letter to the seller and politely ask him to check what’s wrong with your shipment. And if the seller does not solve your problem with tracking the track within 5 days, then you can safely open a dispute.

If the goods have not arrived, then wait for the delivery deadline, or better yet, extend the protection timer for another couple of weeks. Also, it would be a good idea to talk to the seller so that he is aware of this problem before opening a dispute.

If the goods were sent back to customs, then inform us in advance about the reason for sending the goods back. And only after receiving the official document, open a dispute.

If for some reason the goods are returned back to China, then wait until the grater clearly shows that the parcel is going back to the seller. And only then open a dispute.

Remember that both the seller and the aliexpress team will take into account that you wanted to solve this problem without opening a dispute. This will add loyalty to you during an argument.

Take a video of the unpacking of the product.

Make it a rule to always film the unpacking of goods on your mobile phone. You need to shoot everything in one take, without editing or gluing, so that the product does not go beyond the frame. Before opening the parcel, show the condition of the package on all sides in the video, and remove close-ups of the stickers on which the track number will be visible. After unpacking, without turning off the camera, check the quality of the product. If necessary, perform the initial activation of the product to check its functionality. Don't delete the video, even the product is fine. It's possible that something might go wrong in the next 15 days and you'll need to open a dispute.

More tips on how

Choose the right reason for the dispute

Choose the right reason for the dispute - this is very important, since mediators will look for evidence that corresponds to the reason for the dispute. If they are not there, then you will lose the argument.

For example, if the parcel is stuck at the import stage, then there is no need to open a dispute due to problems with customs. So they will require documents from customs from you. Or, if the product contains a defect, you do not need to choose the reason for the discrepancy in the description, since the seller will prove that he sent you the product that you ordered and no one will look at the defect.

If there are several reasons, then choose a more significant reason. And the one for which you have the most serious evidence.

Never indicate that you did not receive the item when in fact the package was received. And vice versa, if the parcel has not been received, then we indicate that it has not been received. Otherwise, you may simply be banned for fraud, even if the seller asks you to do so. He himself, first of all, will write to the mediators that you are deceiving if the wrong reason for the dispute is indicated.

Write to the point!

This is probably one of the most common reasons for lost disputes. Many buyers try to write everything they think about the seller and indicate the entire history of interaction with the problematic seller. Do not do this. If you have chosen the main significant reason for the dispute, then write about it in the description of the dispute. And first, attach the evidence that relates to the cause of the dispute. Let’s say, if the product arrived in a different size, then you don’t need to remember in the first lines that the seller could not send you the product for too long, and also ignored your messages, and that the product arrived in crumpled packaging, and, in general, that you were upset, that the goods arrived much later than the new year, and it was a gift.

If you write too much without substance from the very beginning, the aliexpress team may get confused and miss important claims. Sometimes sellers deliberately shift the topic of the dispute. Let’s say you write that the boots are poorly stitched, and the seller, as if not understanding what he’s talking about, may begin to prove that they are made of genuine leather. The Aliexpress team that joins the dispute, quickly viewing the dispute, may think that we are talking about the naturalness of the material, and not about the quality of workmanship, and this can lead to losing the dispute. Since mediators will ask the seller for a certificate of authenticity, receive it and close the dispute in favor of the seller, without paying attention to your complaint.

Prepare evidence.

Make evidence visually understandable. If you are photographing a marriage, then indicate in the graphic editor those points that you need to pay attention to. If you rely on screenshots of your order as proof, then place two photographs side by side, a screenshot of the order and a photo of the sent order. In both pictures, indicate the place you need to pay attention to.

Follow the rule that a well-designed photo or video proof is worth a thousand words. Prepare your evidence so that anyone can immediately understand the essence of your claim from the pictures. You can ask your acquaintances or friends to look at your evidence and use it to try to understand and tell the essence of your claim.

The fact is that a huge number of disputes are now opening. The workload on mediators is enormous, and they have little time to resolve disputes. Therefore, if you have a lot of unclear text, or poor translation, then mediators first look at photo and video evidence.

Write in English.

The Aliexpress team mainly speaks English. Therefore, at the moment, the main recommendation from Aliexpress is to write the text of the dispute in English. If you write in Russian, then there is a chance that the mediators will not understand the essence of your complaint, since the translator will translate clumsily. And in some cases, mediators may close the dispute in favor of the seller, since they do not want to understand the Russian text.

Write politely.

Mediators are ordinary people. If you are rude, write too many emotions, threaten, blackmail, then they will most likely simply close the dispute in favor of the seller.

Remember that the seller considers the dispute first. And when you open it, write a message specifically to him. Before an escalation, it will be possible to edit the text of the commentary on the dispute and make an appeal to mediators.

If you purchased the product from a reliable seller with a good rating and reviews, then it is faster and easier to reach an agreement with the seller in a dispute without escalating the dispute. If you open disputes correctly and follow all recommendations, then escalation of the dispute should be extremely rare. And even surprising.

If you are polite and friendly, have shown that you yourself are interested in the product, and provide very significant, well-thought-out evidence in the dispute, then the seller will not want to escalate the dispute and do something to spite you. For example, if the package did not arrive on time, and the seller understands that you are an adequate and polite buyer, then he will return your money without unnecessary delays and ask for a refund if the goods arrive to you later.

Some buyers, out of emotion, begin to rudely express their opinions about the seller and the Aliexpress platform in a dispute. As a result, such customers who insult and are rude are simply blocked without the opportunity to restore their account.

Don't blackmail, don't threaten.

Now mediators react very harshly to blackmail, threats, rudeness, luring out discounts on next purchases or threats of leaving a bad review. Or promises, on the contrary, to write a good review.

Previously, these methods all worked, and it was possible to win disputes by promising the seller a good review, or threatening to ruin his rating. But recently, some mediators classify such attempts to conduct a dispute as blackmail and block buyers.

Have a question? Write it in the comments or chat

Sooner or later, every buyer of the Aliexpress website is faced with a situation where the ordered product does not arrive. This can happen due to various reasons. The product may be lost in transit, it may be stolen at some stage of delivery, or the seller may not have sent you the product at all. In all cases, if the buyer protection timer comes to an end and the goods are still not available, then you have the right to open a dispute.

How to open a dispute

In order to open a dispute, you need to go to the section “My orders” >>>

After this, you will, oddly enough, be redirected not immediately to the form for opening a dispute, but to a page with order details, where there will be a lot of useful information, including a link to extend the buyer protection timer, in case you want to wait a little longer for the parcel . But on this page we are interested in the “Open dispute” button. You should click on it.

If your order is completed because the buyer protection timer has expired, you will only have 15 days after the timer ends to open a dispute and get a refund. However, the dispute should not be canceled until you get your money back.

If you open a dispute after the end of the buyer protection period, the required link will be less noticeable and located slightly lower than usual.

• - Expected solution - Refund only
• - Have you received the goods? – NO
• -The problem that has arisen is Delivery problem - Order protection is already expired, but the package is still on the way

In field "Refund Amount" need to enter full cost of the goods. Regardless of whether you used coupons or not. The cost of the coupon will be deducted automatically upon return.

In field "detailed information" you need to describe your claim. You must write in English. Make sure that the text does not contain Russian letters or additional symbols. For example the symbol «№» The site doesn't let me through. Do not write in complex literary expressions. The Chinese seller will most likely translate the text through an automatic translator. Therefore, he may not understand complex text.

Below, for reliability, you can attach evidence. In our case, this may be a screenshot of the tracking system, where the lack of status indicating that you have received the parcel will be visible. Finally, press the button "send"

The dispute is open. How to conduct a dispute according to the new rules.

If everything went well, we will see the following.

At the very top the dates of the main stages of the dispute will be indicated, where you will see:

• - what date did you open the dispute,
• - the date of engagement of AliExpress mediators (the date the dispute escalated), if you do not agree with the seller
• - and the end date of negotiations.

Below you will see timer that counts down 5 days. If within this period the seller does not respond to the dispute in any way, then you automatically win it and the amount you requested is returned to you.

If the seller agrees with your offer, then there is no need to do anything further. Since after the seller agrees to your terms, the dispute will be closed and the automatic refund stage will begin.

But perhaps the seller will offer his own conditions. Then to the right of your decision you will be able to see the seller's decision, with the option to accept a dispute.

At the very bottom of the screen you will have the opportunity to conduct a dialogue with the seller. You are not obliged to accept the seller's offer if it doesn't suit you. According to the new rules, you can negotiate with the seller before the date of engagement of Aliexpress mediators. Then the dispute will automatically escalate and it will be considered by independent AliExpress mediators, who will put forward their fair, in their opinion, solution.

The seller accepted the dispute.

If the seller accepts your dispute, you will see the following: there will be 2 new links on the orders page: “Dispute closed” and “Return stages”

If you hover your mouse over " Return stages", then you can see all the stages of returning your funds. And if you follow the link "The dispute is closed", then you can go to the dispute page and see the following.

The dispute status will change to status “Dispute closed” indicating the refund amount. Below are the order details, comments and the history of the dispute.

The dispute history is at the very bottom of the page, where you can see the date when the seller accepted your decision. If no money has been credited to your account within 2 weeks from this date, then you can start to worry and contact AliPay technical support.

Have a question? Write it in the comments or chat

Choose, no one is safe from mistakes), the smartphone does not turn on, the color of the toy is different from what was stated in the description, the product did not arrive on time - or it arrived, but it was defective or broken... All this can happen to anyone - and happens every day. What to do if you are unhappy with your purchase?

First of all, don't panic! If you are really right, your money will be returned to you. Every year, the Aliexpress administration is increasingly making sure that the buyer is maximally protected from unscrupulous traders, and in the event of difficult situations, as is right, takes his side. Therefore, do not get lost, but stand up for your rights. We'll tell you how to do this later.

How to get your money back

Why do you need to open a dispute on Aliexpress? At least because for now this is the only way to get the money back. If it hasn’t expired or you haven’t confirmed receipt yet, your money is “frozen” in the Ali platform account. Therefore, while the funds have not yet reached the seller, you can contact the administration. If you manage to prove that you are right, the money will be returned in the same way (for example, by card or e-wallet) as you

You should start arguing no earlier than 10 days after sending the item. Any time within 15 days after confirmation of receipt, but before the end of order protection, is suitable. If the protection period ends while the dispute is already underway, this is not a problem.

Should I open a dispute on Aliexpress?

Despite the fact that the client is always right, you may be refused, and therefore you need to prepare for the dispute as carefully as possible and not open it spontaneously and thoughtlessly.

The most common reason for an Aliexpress dispute is a situation where the package has not arrived. In such cases, it will be easiest to prove that you are right. The maximum is 60 days, but you don't have to wait for it to expire. Already in this case, you can tactfully inquire about the possibility of compensation for the long wait. And if there is no purchase for more than 90 days and the protection period is coming to an end, feel free to click the “Open Dispute” button.

It is a little more difficult to open a dispute if the product is defective or does not suit you according to some parameters (color, size, principle of operation (if it is an electronic device), composition different from what was declared). In this case, you will have to attach evidence: screenshots of the product description, purchase details and correspondence with the Chinese, from which it will be clear that you ordered something completely different from what you were given at the Russian Post office. Take a photo of the item from the same angle as in the description (or better yet, take a video of the process of opening the parcel), give arguments in favor of the fact that the device is not working correctly or the dress is made not of natural silk, but of synthetics, and so on.

How to open a dispute on Aliexpress - step-by-step instructions

In any case, before opening a dispute on Aliexpress, communicate with the Chinese directly (via private messages). Politely describe the situation to him. Perhaps he will be afraid of ruining his rating and will willingly meet you halfway, and the conflict will be resolved (if possible) without the involvement of third parties.

Be prepared for what you will be promised or a gift for her. Perhaps the merchant admits that the package was lost, but he allegedly already sent you the item you need next, and will beg you not to spoil his store, but to accept the order and wait a little. By the way, regarding defective equipment, the offer of free repairs is very popular if the buyer pays for transportation of the item to China (which will sometimes cost more than the device itself).

As practice shows, none of these promises are fulfilled. Demand compensation and open a dispute. To do this, you will need a list of all purchases (the “My Orders” tab of your Personal Account.”

Now let's decide on the purpose of the dispute. We will choose the “Return Only” option, which does not require sending back, but allows you to return money in a dispute, if the goods did not arrive at all, or arrived - but not as needed. (In this case, you only ask for monetary compensation, and you keep the defective product). And if you received a low-quality item and would like to return it and get your money back, click the “Return goods and money” button.

Let's first look at the most common situation - a request to return money for a lost package.

Select the item that describes the delivery problem from the drop-down list and fill in the remaining fields. A screenshot of tracking by track number will serve as proof.

You can write down the desired refund amount in full, and if you really did not receive the goods, then your demands will be satisfied. But if it did arrive, but did not bring you joy, then, as a rule, no one agrees to a full refund. Of course, you have the right to request the full amount and thereby delay the proceedings, but to speed up the process, we advise you to agree to less.

Compensation will be transferred to you only after the product returns to China to its sender.

Evidence, as we remember, is mandatory in all cases where you did not receive what you wanted.

All? Click the “Submit” button... and you will be taken to the dispute description page.

Your solution (a solution to the problem that would suit you) is displayed here, which the seller will consider. Then (if he does not agree), his decision will appear here (counteroffer - amount or terms of return), with which you can agree or disagree - and continue the showdown. (By the way, the seller must respond to your open dispute within 5 calendar days. If he does not respond, the case will automatically be closed in your favor).

What opportunities does this field provide? At a minimum, you can cancel the dispute at any time. This often happens if you have already opened a dispute on Aliexpress and the goods have arrived. It will be possible to renew it within 15 days after receiving the parcel, if the protection is still in effect.

LIFEHAK. To cancel a dispute, you need to click the “Submit” button, not the “Cancel” button.

To reassure the Chinese, you can write a comment here - for example, that you opened a dispute by mistake.

And you can always change your decision (agree to a different amount or correct a comment), attach new evidence or add another solution.

For example, one solution could be a full refund of $25, and the second could be a partial refund of $15 and a gift with your next purchase worth $7 (there are a lot of options, it all depends only on you and your imagination).

So, you and your opponent have come to some kind of “common denominator”, and you are ready to accept the argument. Great, but still make sure that the merchant's offer is reflected in the dispute interface, and not in personal correspondence! When making a decision on the return of money, the arbitrator will consider only the facts, and she is not interested in how a compromise was found.

LIFE HACK. Attention! If you decide to accept the dispute, it will be closed on the last proposed terms, and the order will change to the “Closed” status. That is why dishonest sellers use all possible means to persuade inexperienced buyers to take their word for it and stop the proceedings.

You can reopen the dispute within 15 days after confirmation of receipt - but the protection period should not end yet. Let's say you are arguing over a missed delivery date. The seller assured you that the product would arrive soon, you closed the dispute, picked up the product at the post office - but you were not satisfied with it. If the protection period has not yet expired, you can start discussing again within 15 days.

If you did not manage to reach an agreement within 7 calendar days after opening a dispute, it will automatically escalate. A moderator will intervene in the conflict to make an independent decision. One more week is allotted for this. Thus, the Aliexpress dispute expires two weeks after its opening. There is only one exception to this rule: if you have not yet received the package, the arbitrators may ask you to wait until the delivery deadline.

To summarize, we note: do not be afraid to defend your rights. It is extremely important for Chinese sellers to maintain a high rating and therefore you can safely make claims. The main thing is to clearly know the rules of discussion and not allow yourself to be misled, persuaded or intimidated. Good luck to you!

Content

Many Internet users are familiar with this foreign Internet site with inexpensive goods. A lower price encourages you to make a purchase, but sometimes sellers send the wrong product or it simply doesn’t arrive. Opening a dispute on Aliexpress will help you get a full or partial refund of the purchase amount.

When to open a dispute on Aliexpress

On Aliexpress, a dispute with a seller is a generally accepted format for clarification of relations if the supplier does not fulfill its obligations. This is direct communication, where you have the opportunity to express your grievances and provide evidence through a special form. Only you will participate in it, without third parties in the form of the site administration. You should open a dispute on Aliexpress if:

• the goods have not arrived to you, and the end of the transaction is less than 2-3 days;
• The package arrived, but the contents do not match the description on the website (wrong size, color).

If the goods are not received

On the trading platform, when purchasing, the delivery time for the goods to the buyer is usually indicated (the movement is often tracked by a tracker); it is often about 40 days. This is due to the fact that the warehouses are located in China, and the order has to travel a long way. It should be understood that parcels may be on the road almost until the end of protection. It is not recommended to open a dispute ahead of time; this should be done if there are only 24 hours left.

The order for residents of Russia indicates delivery within 2 months, but due to the peculiarities of Russian Post, you can request a full refund after 90 days. Sellers are familiar with the peculiarities of logistics and will not refund anything before this period. You can safely request an extension of time up to 3 months, only after 90 days you can start a dispute.

After receiving the goods

Sometimes a situation occurs when a purchase has reached you, but has not met your expectations. The Aliexpress administration ensures that all sellers fulfill their obligations in good faith and do not deceive buyers, therefore the description of the product on the website must correspond to reality. You have a reasonable right to argue for a refund with the seller for the following reasons:

• defect, defect;
• does not match the description;
• fake;
• mismatched item size (shoes, clothes);
• damage;
• low quality;
• quantity mismatch (paid for 5, but received 2).

How to open a dispute on Aliexpress correctly

According to the rules of the service, you can open a dispute (dispute) 6 days after sending. In fact, the package does not go as much to the CIS countries. The deadlines for filing were described above: if the time is running out, you need to start a dispute. Instructions on how to open a dispute on Aliexpress:

1. log in to your account;
2. click the “My Aliexpress” tab;
3. open the “My Orders” page with orders.

Here are all your purchases on AliExpress. The easiest way to open a dispute is from this window. Next to each product there are several options:

• View Detalis – view order details, full information;
• Confirm Order – confirm receipt;
• Open Dispute – open a dispute.

Before opening a dispute on Aliexpress, make sure there are sufficient grounds for this. Click the appropriate button opposite the product. A standard form will open, in it you need to send:

• reason for return;
• type of compensation;
• order details;
• attach evidence.

It is not always clear to new users in what language to open a dispute on Aliexpress. The generally accepted option on the trading floor is English, and the dispute should be conducted in this language. To make a claim, you only need basic knowledge of the language; you can use an online translator. Some people do not open a dispute on Aliexpress for the reason that a couple of Russian characters slipped through the text (often the letter “s” or “o”) or the message exceeds the allowed number of characters.

What to write when opening a dispute on Aliexpress

Dialogue during a dispute is usually conducted in English, but sometimes the seller tries to write in Russian with the help of a translator. As a result, the sentences turn out awkward and sometimes lose their meaning, so it is better to use the generally accepted one. The form for filling out a dispute is simple - here are the main points that should be indicated:

1. Opposite the line “Did you receive your goods?” (whether the goods were received) must be set to “Yes” or “No” (No).
2. In the line “Please tell us your solution” you should assess the damage received. If the defect is minor or the discrepancy is only in color, then you can request a few dollars in compensation. When it is not possible to use the product, you should demand the full amount.
3. The “Do you want to ship the goods back” option implies sending the goods back for replacement. Don't agree to it because you will waste a lot of time. It is much easier to win the dispute and get your money back. In addition, you will pay for return shipping.
4. The “Please write your request detail” section provides the opportunity to write in more detail about the problem with the product, contact the seller (write everything in English).
5. To attach evidence (photos, videos), you need to use the “Please Upload Attachments” item.

What evidence do you need to provide?

Every buyer who is looking for how to properly open a dispute on Aliexpress must understand that no one will take your word for it, you need to add evidence to the application. Photos or video materials can play this role. Always when opening an order from Aliexpress:

• turn on the video camera on your phone (if you don’t have a regular one);
• remove the box and the product from all sides;
• inspect for defects, low-quality materials, and damage.

If you open a dispute and do not support it with evidence, in 99% of cases you will be denied payment. It is possible to open the parcel at the post office to check its condition. In case of damage, employees must draw up a report that would describe the condition of the order at the time of receipt, but no one uses this method. Don't forget to show the delivery address and other data from the box in the video.

Terms for consideration of consumer claims

After a dispute has been opened on Aliexpress, the seller is given 15 days to reach an agreement with you. A consensus must be reached that would suit both, otherwise the application will turn into a claim and will be sent to the site for consideration. The administration will study it from 7 days to 2 months. The process turns out to be lengthy, so it is better to negotiate with the seller and not waste time.

Sometimes they are in no hurry to respond to a dispute, you can wait 5 days, and if there is no communication from the supplier, you can escalate the request and change it to a claim. If your dispute is open, and the product has arrived and you are completely satisfied with its quality, it is better to close the return request and confirm receipt. Otherwise, you will receive a penalty to your buyer reputation on the site.

How many times can you open a dispute on Aliexpress?

Sometimes a situation arises when you need to know how to reopen a dispute on Aliexpress. This possibility exists, you have the right to do this the required number of times as long as the transaction is protected from the site. You can open a dispute even within 2 weeks after confirmation of receipt of the order. If you have accepted the seller’s terms and conditions regarding your complaint, then there is no longer an opportunity to file a complaint again. You will receive what was specified in your agreement.

Please note that if you frequently open disputes with different sellers and win them, your account may be blocked, especially if only you made such claims. Each profile has a “buyer rating” parameter. You may get "bad karma" for frequent complaints, and other sellers will avoid doing business with you. This is a kind of protection from “problematic” or unscrupulous customers.

Video: what does it mean to open a dispute on Aliexpress

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Sooner or later you will encounter problems related to the quality of the product or its receipt. It is rare, but it does happen that a package is lost during transportation or the goods in it are damaged. For this purpose, AliExpress has developed a special dispute system that protects buyers from such situations. In this article you will learn how to open a dispute on AliExpress, how to conduct it and win.

What is a dispute on AliExpress?

Let's figure out what a dispute on AliExpress is? A dispute is an opportunity for buyers to protect their interests and money in the event of receiving a low-quality product or not receiving the product at all. There are 2 parties involved in a dispute on AliExpress: the buyer and the seller. The buyer opens a dispute and sets out his claims and a solution to the problem that has arisen (for example, partial or full monetary compensation of the purchase price).

The next step in the dispute is up to the seller. He may agree with the buyer's proposed solution or make his own decision, offering a different amount of compensation and the like. The buyer can then accept or reject the seller's proposed solution.

During a dispute, the buyer can write to the seller on AliExpress, upload videos and photos to the dispute dialogue as confirmation. If within 5 days after opening a dispute, the seller and buyer do not agree, then a third party will enter into the dispute - the AliExpress administration. This is called escalating the dispute.

Having understood the problem and studied the proposed evidence of the parties, the AliExpress administration will make a decision. I would like to say in advance that all my aggravated disputes ended in my favor. So if you open a dispute on real problems, if possible provide evidence in the form of photos and videos, then all disputes will end happily.

When to open a dispute on AliExpress?

It is also important to know when to open a dispute on AliExpress. Now we will consider 3 main situations in which you need to open a dispute:

Take a photo of the defect in the item, attach the photo to the dispute and describe it in a comment. If the breakdown or defect is difficult to show in a photo, then you should shoot a video. For example, once ordering a diving mask, I received a defective product, not airtight, allowing air and water to pass through the glass. I had to take a video of how the mask lets air through while wearing it. It was funny, but they refunded me the full cost of the defective product.

How to open a dispute on AliExpress? Step-by-step instruction

Now let's figure out how to open a dispute on AliExpress. We will analyze this process in the form of step-by-step instructions.

• First, go to the my orders section and find the order you want to open a dispute about. Next, in the window of the selected order, click on the “Open dispute” button.


• After this, you will see a page with order details. On it you need to click on the “Open dispute” button again, as done in the picture below.


• Then you will see a page for filing a dispute. There will be 2 buttons on it: return only and refund of goods and money. Click on the “return only” button if the product was not received, was damaged or does not match the description, etc. The “return goods and money” button means that the seller will return the money, and the buyer will send the goods back to him.


• Next, you will see a form for filling out data about the reasons for the dispute. First you will need to indicate whether you received the goods by selecting “Yes” or “No”. For example, we received a product and will select the appropriate value. After this, you need to select the problem that has arisen from the drop-down list. In this example, the seller sent me a belt in the wrong color, so I select “Product not as described.”

• Next, another drop-down list will appear from which you will need to select a clarifying problem. As mentioned above, I was sent the product in the wrong color, so I select the “Color does not match the description” value.

• Then you need to indicate the amount of compensation that you want to return in a dispute on AliExpress. You can specify an amount from 1 cent to the full cost of the product. In this case, I indicated the full cost of the product, the maximum return amount is indicated to the right of the input field. It is worth remembering that you can return money only for the cost of the goods; the cost of delivery (if it was paid) will not be compensated.

• Next you need to leave a text message. What to write in a dispute on AliExpress? Everything is very simple, state the problem that has arisen, tell us how it upset you and how much negativity it brought, and that there is no other option other than a refund. It is advisable to write in English; if you do not know the language, then use any online translator (for example, from Yandex).


• Next, click on the “Browse” button to add photos or the “Add Video” button to upload your video. In this case, one photo was enough for me to show that the product was the wrong color. You should not ignore the possibility of uploading videos and photos in a dispute on AliExpress if you want to win it. Only if the goods were not received at all, then you don’t have to add anything to the evidence at all, you just have to state the problem in writing.


• After that, click on the “Submit” button. That’s all, the dispute is open and all that remains is to wait for the seller’s response or for the dispute to escalate with the involvement of the administration.

As you can see, there is nothing complicated about this and anyone can open a dispute on AliExpress. Just select the correct problems from the drop-down list, upload evidence and write in more detail in a dispute on AliExpress about the problem that has arisen.

How to dispute on AliExpress?

And now we will figure out how to conduct a dispute on AliExpress, what to do after it opens? First of all, you need to monitor the dispute and monitor the actions of the seller. It will be difficult to miss this, since you will receive letters with notifications about the status of the dispute to the specified e-mail address when registering on AliExpress.

If the seller agrees with your resolution of the dispute and confirms it, the dispute will soon end and the money spent will be returned. But this does not always happen; more often sellers ask to cancel the dispute and wait a little longer (if the dispute is open due to non-receipt of the goods) or ask to reduce the amount of compensation.

Sellers with a good reputation are usually quick to resolve disputes. The rest will try in every possible way to save their money. There are several tricks that sellers can use when disputing on AliExpress:

Exacerbation of the dispute is the involvement of AliExpress in resolving the disagreement between the seller and the buyer. There is no way to escalate a dispute on AliExpress on your own. This happens automatically after the countdown, which can be seen on the dispute page. After the end of 5 days, within a week AliExpress will intervene in the dispute and make its decision on it.

The sellers did not agree with most of my disputes and the disputes escalated. After involving AliExpress in the dispute, I was always returned the required compensation, that is, all disputes were won. But how to confidently win a dispute on AliExpress?

1. Open disputes only for existing problems. Don't lie and cheat. Be honest so that when a real dispute occurs, you can win it.
2. If a dispute is opened due to a defect, poor quality or other similar situations, always provide evidence. You can upload 1 video and 3 photos in a dispute, don’t be lazy and do it.
3. If a dispute on AliExpress is due to reasons of not receiving the goods, then no evidence will be provided. In this case, you can confidently win the dispute only if you have waited at least 2 months.
4. Don't swear or be rude to the seller. Sometimes controversial situations arise through no fault of their own. And with such behavior it will be very difficult to come to an agreement. Start a dialogue with the seller, describe your complaints in as much detail as possible. Sometimes it is possible to reach an agreement even with the most stubborn seller, thereby receiving compensation faster.
5. Try not to open many disputes at once. The administration may consider you a fraudster, and this can lead to dire consequences.

If you conduct a dispute on AliExpress following the above tips, then you will definitely win. Also remember that if you open and win a dispute, you will not receive cashback on AliExpress for your purchase. For example, the Epn CashBack service allows you to save on every purchase. So there is no point in opening a dispute for too little compensation.

There is no way to extend a dispute on AliExpress. A time frame is set for the seller to reach an agreement with the buyer. If this does not happen, AliExpress will intervene and make its decision, after which the dispute will be completed. After the dispute is completed, you will only have the opportunity to leave feedback and rate the product and the seller.

How to cancel a dispute on AliExpress? Step-by-step instruction

Canceling a dispute on AliExpress is as easy as opening one, but why do it? For example, when a dispute was opened due to non-receipt of the goods and during the dispute the goods still reach the recipient. In this case, you need to cancel the dispute and confirm receipt of the goods on AliExpress. We will now look at how to cancel a dispute on AliExpress in step-by-step instructions. To get started, go to the current dispute page. Then find the “Cancel Dispute” button on it and click on it.

Then a window will pop up in which you will need to click on the “Accept” button again. After this, the dispute will be canceled. Be careful, cancel the dispute only in the case described above. It is especially not worth canceling the dispute if the goods have not yet been received and buyer protection is almost over.

What happens if you cancel a dispute on AliExpress? Once canceled, the order will return to normal condition with the remaining buyer protection. I recommend canceling a dispute on AliExpress only according to the instructions described above; you should not agree with the seller’s proposed decision in the dispute. If you agree with the seller’s decision, the dispute and order will be completed and you will only have the opportunity to write an angry comment.

Dispute resolutions on AliExpress

There are several options for resolving disputes on AliExpress, as well as its development:

• The most positive of them is that the seller will agree to return the money without further ado. In this case, the dispute will end quickly, which is why the money will be returned quickly.
• Often sellers are initially reluctant to issue a refund, especially if the item is still in transit. They ask to cancel the dispute and wait a little longer. In such situations, you need to present all the arguments to the seller and express your dissatisfaction in a civil manner. After a dialogue with the buyer, many still agree to full compensation.
• If the product arrived with a slight defect, but it can still be used, then in this case sellers will rarely agree to full compensation. Most often, it is possible to agree on compensation of 50% or more, but not full.
• Sometimes it is still not possible to reach an agreement with the seller. In this case, you should wait for the dispute to escalate. Most likely, if you provide evidence of a defective product and are not trying to cheat by not receiving it, AliExpress will take your side in the dispute. At least we have not personally encountered other options for resolving aggravated disputes, although we have encountered more than a dozen aggravated disputes.
• If you do not have evidence of problems with the product, most likely they will not believe you in words and will not return your money. Also, you will not get your money back if you open a dispute due to non-receipt of the goods after waiting only a couple of weeks. And if you cheat and open a dispute for the same reason, but when you have already received the goods, your account may be completely blocked.

How do you get money back after a dispute on AliExpress?

They return money after a dispute on AliExpress very quickly. Most often, the money arrives on the same day, after its completion, or the next day. However, AliExpress gives longer terms for their return, so if the money does not arrive on the first day, do not panic.