49 rules for the provision of utilities. Current rules for the provision of public services to citizens: norms and quality standards

Decree of the Government of the Russian Federation of May 23, 2006 No. 307 was recognized as invalid from September 1, 2012, with the exception of paragraphs 15 - 28 of the Rules for the provision of public utilities to citizens (in part concerning the procedure for calculating the amount of payment for public utilities for heating), and paragraphs fourteenappendix No. to the aforementioned Rules (in the part concerning the procedure for calculating the amount of payment for utility services for heating), which become invalid from July 1, 2016 according to the Decree of the Government of the Russian Federation of May 6, 2011 No. 354 (as amended by the Decree of the Government of the Russian Federation of December 17, 2014 No. 1380).

Resolution of the Government of the Russian Federation of May 23, 2006 No. 307
"On the procedure for providing communal services to citizens"

In order to protect the rights of consumers of utilities and in accordance with Article 157 of the Housing Code of the Russian Federation, the Government of the Russian Federation decides:

1. To approve the attached Rules for the provision of communal services to citizens.

2. To declare invalid:

decree of the Government of the Russian Federation of September 26, 1994 No. 1099 "On approval of the Rules for the provision of utilities and the Rules for the provision of services for the removal of solid and liquid household waste" (Collected Legislation of the Russian Federation, 1994, No. 26, Art. 2795);

clause 2 of the Decree of the Government of the Russian Federation of February 24, 1995 No. 182 "On Amendments and Additions to Certain Decisions of the Government of the Russian Federation" (Collected Legislation of the Russian Federation, 1995, No. 10, Art. 894);

clause 2 of amendments and additions to the decisions of the Government of the Russian Federation on housing issues approved by the Government of the Russian Federation of October 13, 1997 No. 1303 (Collected Legislation of the Russian Federation, 1997, No. 42, Art. 4788);

subparagraph "h" of paragraph 1 of amendments and additions that are made to the Rules for the sale of certain types of goods and to the list of non-food goods of good quality that cannot be returned or exchanged for similar goods of other size, shape, dimension, style, color or configuration approved by the Government Of the Russian Federation dated February 6, 2002 No. 81 (Collected Legislation of the Russian Federation, 2002, No. 6, Article 584), in terms of supplementing the Rules for the sale of certain types of goods, approved by the Government of the Russian Federation dated January 19, 1998 No. 55, section XVI "Peculiarities of the sale of liquefied petroleum gas";

clause 4 of the changes that are made to the acts of the Government of the Russian Federation, approved by the Decree of the Government of the Russian Federation dated February 1, 2005 No. 49 (Collected Legislation of the Russian Federation, 2005, No. 7, art. 560).

3. Clause 2 of the Procedure for Payments for Electricity, Heat and Natural Gas, approved by Decree of the Government of the Russian Federation No. 294 dated April 4, 2000 (Collected Legislation of the Russian Federation, 2000, No. 15, Art. 1594), shall be amended as follows:

"2. Payments by consumers for electric, thermal energy and natural gas on the territory of the Russian Federation are carried out using advance payments or settlements under a letter of credit in the manner established by an agreement between the consumer and the energy supplying organization, unless otherwise established by agreement of the parties. This rule does not apply to budgetary institutions whose activities are financed from the relevant budget on the basis of estimates of income and expenses, state-owned enterprises, homeowners' associations, housing construction, housing and other specialized consumer cooperatives, management organizations or individual entrepreneurs who manage apartment buildings, if the prepayment of utilities is not established in the management agreement for apartment buildings. ".

108. An application for the sale of solid fuel shall indicate the type, brand, type, size, grade and other main indicators, quantity (volume or weight), place and time of delivery.

109. The consumer should be able to familiarize himself with the procedure for measuring the volume and weight of solid fuel, as well as determining its grade and compliance with the established requirements.

110. Samples of solid fuel are placed with an indication of its type, brand, type, size, grade and retail prices per unit of weight and (or) volume directly at the place of its sale or storage. Solid fuel is placed at the place of its sale or storage separately by types, brands, sizes, grades and other main indicators that determine its scope and consumer properties.

111. The consumer can select solid fuel at the place of its sale or storage.

112. The consumer, at his request, must be provided with technical means for independent control of the solid fuel selected for purchase. The consumer has the right to demand a control weighing, measuring and checking the grade of the purchased solid fuel.

113. The loading of solid fuel on transport is carried out without additional payment from the consumer. Unloading of solid fuel delivered to the consumer is carried out for an additional fee.

XV. Monitoring compliance with these Rules

114. Control over the observance of these Rules is carried out in accordance with the legislation of the Russian Federation by federal executive bodies, executive bodies of the constituent entities of the Russian Federation and local self-government bodies within their competence, established by acts that determine the status of these bodies.

Appendix No. 1

to the Terms of Service

public services to citizens

Conditions
changes in the amount of payment for utilities when providing utilities of inadequate quality and (or) with interruptions exceeding the established duration

Requirements for the quality of utilities	Permissible duration of interruptions or provision of inadequate utilities	The procedure for changing the amount of payment for utilities of inadequate quality
I. Cold water supply
1. Uninterrupted round-the-clock water supply throughout the year	permissible duration of interruption of cold water supply: 8 hours (in total) within 1 month; 4 hours at a time, and in case of an accident on a dead-end highway - 24 hours	for each hour of exceeding (in total for the billing period) the permissible duration of the water supply interruption, the monthly payment is reduced by 0.15 percent of the amount of the payment determined based on the readings of metering devices or based on the standards for the consumption of utilities, taking into account the provisions of paragraph 61 of the Rules for the provision of utilities services
2. Constant compliance of the composition and properties of water with sanitary norms and rules	deviation of the composition and properties of cold water from sanitary norms and rules is not allowed	if the composition and properties of water do not comply with sanitary norms and rules, the fee is not paid for each day of the provision of public services of inadequate quality (regardless of the readings of metering devices)
3. Pressure in the cold water supply system at the point of parsing: in apartment buildings and residential buildings from 0.03 MPa (0.3 kgf / sq. Cm) to 0.6 MPa (6 kgf / sq. Cm); for water dispensers - not less than 0.1 MPa (1 kgf / sq. cm)
II. Hot water supply
4. Uninterrupted round-the-clock hot water supply throughout the year	permissible duration of the hot water supply interruption: 8 hours (in total) within one month; 4 hours at a time, and in case of an accident on a dead-end highway - 24 hours; to carry out preventive maintenance once a year in accordance with paragraph 10 of the Rules for the provision of public services to citizens	for each hour exceeding (in total for the billing period) the permissible period of interruption of the water supply, the monthly fee is reduced by 0.15 percent of the amount of the fee determined based on the readings of metering devices or based on the standards for the consumption of utilities, taking into account the provisions of paragraph 61 of the Rules provision of public services to citizens
5. Ensuring the temperature of hot water at the point of parsing: at least 60 ° С - for open systems of centralized heat supply; not less than 50 ° С - for closed centralized heating systems; no more than 75 ° С - for any heat supply systems	permissible deviation of hot water temperature at the point of analysis: at night (from 23.00 to 6.00) by no more than 5 ° С; in the daytime (from 6.00 to 23.00) by no more than 3 ° С	for every 3 ° C decrease in temperature above the permissible deviations, the amount of the fee is reduced by 0.1 percent for each hour of exceeding (in total for the billing period) the permissible duration of the violation; when the temperature of hot water drops below 40 ° С, payment for consumed water is made according to the tariff for cold water
6. Constant compliance of the composition and properties of hot water with sanitary norms and rules	deviation of the composition and properties of hot water from sanitary norms and rules is not allowed	if the composition and properties of water do not comply with sanitary standards and rules, the fee is not paid for each day of the provision of public services of inadequate quality (regardless of the readings of metering devices)
7. Pressure in the hot water supply system at the point of parsing from 0.03 MPa (0.3 kgf / sq. Cm) to 0.45 MPa (4.5 kgf / sq. Cm)	no pressure deviation allowed	for each hour (in total for the billing period) of the water supply period: at a pressure that differs from the established one by up to 25 percent, the amount of the monthly payment is reduced by 0.1 percent; at a pressure that differs from the established one by more than 25 percent, the fee is not paid for each day of the provision of public services of inadequate quality (regardless of the readings of metering devices)
III. Wastewater disposal
8. Uninterrupted round-the-clock drainage throughout the year	permissible duration of a drainage break: no more than 8 hours (in total) within one month; 4 hours at a time (including in case of an accident)	for each hour exceeding (in total for the billing period) the permissible duration of the drainage break, the amount of the fee is reduced by 0.15 percent of the amount of the fee determined based on the readings of metering devices or based on the standards for the consumption of utilities, taking into account the provisions of paragraph 61 of the Rules for the provision of utilities services to citizens
IV. Power supply
9. Uninterrupted round-the-clock power supply throughout the year	permissible duration of power supply interruption *: 2 hours - in the presence of two independent mutually redundant power supplies; 24 hours - with one power supply	for each hour of exceeding the permissible duration of a power outage (in total for the billing period), the monthly payment is reduced by 0.15 percent of the amount of the payment determined based on the readings of metering devices or based on the consumption standards for utilities, taking into account the provisions of paragraph 61 of the Rules for the provision of utilities citizens
10. Constant compliance of voltage, frequency with applicable federal standards	deviation of voltage, frequency from the current federal standards is not allowed	for each hour of the period of supply of electric energy that does not meet the established standard (in total for the billing period), the amount of the fee is reduced by 0.15 percent of the amount of the fee determined based on the readings of metering devices or based on the standards for the consumption of utilities, taking into account the provisions of clause 61 Of the Rules for the Provision of Utilities to Citizens
V. Gas supply
11. Uninterrupted round-the-clock gas supply throughout the year	no more than 4 hours (in total) within one month	for each hour of exceeding the permissible duration of a gas supply interruption (in total for the billing period), the amount of the fee is reduced by 0.15 percent of the amount of the fee determined based on the readings of metering devices or based on the standards for the consumption of utilities, taking into account the provisions of paragraph 61 of the Rules for the provision of utilities to citizens
12. Constant compliance of the properties and pressure of the supplied gas with federal standards and other mandatory requirements	deviation of the properties and pressure of the supplied gas from federal standards and other mandatory requirements is not allowed	if the properties and pressure of the supplied gas do not comply with federal standards and other mandatory requirements, the fee is not paid for each day of the provision of a utility service of inadequate quality (regardless of the readings of metering devices)
13. Network gas pressure from 0.0012 MPa to 0.003 MPa	deviation of the main gas pressure by more than 0.0005 MPa is not allowed	for every hour of the gas supply period (in total for the billing period): at a pressure that differs from the established one by up to 25 percent, the monthly payment is reduced by 0.1 percent; at a pressure that differs from the set by more than 25 percent, the fee is not paid for each day of the provision of public services of inadequate quality (regardless of the readings of the devices)
Vi. Heating
14. Uninterrupted round-the-clock heating during the heating period	permissible heating interruption duration: no more than 24 hours (in total) within one month; no more than 16 hours at a time - at an air temperature in residential premises from 12 ° C to standard; no more than 8 hours at a time - at an air temperature in residential premises from 10 ° C to 12 ° C; no more than 4 hours at a time - at an air temperature in residential premises from 8 ° С to 10 ° С	for each hour exceeding (in total for the billing period) the permissible duration of the heating break, the monthly payment is reduced by 0.15 percent of the amount of the payment determined based on the readings of metering devices or based on the standards for the consumption of utilities, taking into account the provisions of paragraph 61 of the Rules for Provision public services to citizens
15. Ensuring air temperature **: in residential premises - not lower than +18 ° С (in corner rooms - +20 ° С), and in areas with the coldest five-day period (0.92) - -31 ° С and below - +20 (+22) ° С; in other rooms - in accordance with GOST R 51617-2000. The permissible decrease in the standard temperature at night (from 0.00 to 5.00 hours) is no more than 3 ° C. Permissible excess of the standard temperature - no more than 4 ° C	air temperature deviation in the living area is not allowed	for each hour of the deviation of the air temperature in the dwelling (in total for the billing period), the amount of the monthly fee is reduced: by 0.15 percent of the amount of the fee, determined based on the readings of metering devices for each degree of temperature deviation; by 0.15 percent of the amount of payment, determined based on the standards for the consumption of utilities (in the absence of metering devices), for each degree of temperature deviation
16. Pressure in the in-house heating system: with cast-iron radiators - no more than 0.6 MPa (6 kgf / sq. Cm); with convector and panel heating systems, air heaters, as well as other heating devices - no more than 1 MPa (10 kgf / sq. cm); with any heating devices - not less than 0.05 MPa (0.5 kgf / sq. cm) higher than the static pressure required for constant filling of the heating system with heat carrier	pressure deviation over the set values \u200b\u200bis not allowed	for each hour (in total for the billing period) of the period of deviation of the set pressure in the in-house heating system at a pressure that differs from the set by more than 25 percent, the fee is not paid for each day of the provision of public services of inadequate quality (regardless of the meter readings)

____________________

* An interruption in the power supply is not allowed if it can lead to the shutdown of pumping equipment, automatic technological protection devices and other equipment that ensures trouble-free operation of in-house engineering systems and safe living conditions for citizens.

** These requirements apply when the outside air temperature is not lower than the calculated one when designing the heating system and subject to the implementation of mandatory measures for warming the premises.

Appendix No. 2

to the Terms of Service

public services to citizens

Payment
the amount of utility bills

1. In the absence of collective (common house), common (apartment) and individual metering devices in a residential building or in the premises of an apartment building, the amount of payment for utilities is determined in the following order:

1) the amount of payment for heating (rubles) in a residential building or in the i-th residential or non-residential premises is determined by the formula:

N i is the standard for heat energy consumption for heating (Gcal / m2);

T T is the tariff for heat energy, established in accordance with the legislation of the Russian Federation (RUB / Gcal);

3) the amount of payment for cold water supply, hot water supply, sewerage and power supply (rubles) in the i-th non-residential premises of an apartment building is determined in accordance with paragraph 20 of these Rules, in a residential building or in the i-th residential area of \u200b\u200ban apartment building - according to the formula :

n i - the number of citizens living (registered) in the i-th dwelling (apartment, residential building) (people);

N j - the standard of consumption of the corresponding utility service (for cold water supply, hot water supply and wastewater disposal - cubic meters per month for 1 person; for power supply - kW × hour per month for 1 person);

T ky is the tariff for the corresponding utility resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply and wastewater disposal - rubles / cubic meters; for power supply - rubles / kW × hour);

4) the sub-clause was declared invalid according to the Decree of the Government of the Russian Federation of May 6, 2011 No. 354;

5) the amount of payment for gas supply (rubles) in the i-th non-residential premises of an apartment building is determined in accordance with paragraph of these Rules, in a residential building or in the i-th residential area of \u200b\u200ban apartment building - according to the formula:

S i - the total area of \u200b\u200bthe i-th room (apartment) in an apartment building or the total area of \u200b\u200ba residential building (sq. M);

N go-1 is the gas consumption standard for heating residential premises in an apartment building or a residential building, including ancillary premises of a residential building, including premises for keeping livestock, saunas and greenhouses, established per unit area of \u200b\u200bthe premises (cubic m / sq. m per month);

n i - the number of citizens living (registered) in the i-th dwelling (apartment, communal apartment, residential building) (people);

N gp - standard for gas consumption for cooking (cubic meters per month for 1 person);

N gv is the standard for gas consumption for heating water in the absence of centralized hot water supply (cubic meters per month for 1 person);

T g - tariff (price) for gas, established in accordance with the legislation of the Russian Federation (RUB / cubic meter).

2. When equipping an apartment building with collective (general) metering devices and the absence of individual and general (apartment) metering devices, the amount of payment for utilities in a residential building is determined in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply and electricity supply (rubles) is determined by the formula:

VD is the volume (amount) of a utility resource (cold water, hot water, gas or electric energy) actually consumed for the billing period, determined according to the indication of the collective (common house) meter in an apartment building or in a residential building (cubic meters, kW × hour);

V nk.i - the volume (amount) of the utility resource (cold water, hot water, gas, electric energy) consumed during the billing period in the i-th non-residential premises (excluding common areas) (cubic meters, kW × h) , determined in accordance with paragraph 20 of the Rules for the provision of public services to citizens;

T kу is the tariff for the corresponding utility resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sewerage - RUB / cubic m; for electricity - RUB / kW × hour);

n i - the number of citizens living (registered) in the i-th dwelling (apartment, communal apartment, residential building) (people);

n D is the number of citizens registered at the place of residence and place of stay in all living quarters of the house that are not equipped with individual metering devices (people);

2) the amount of payment for heating (rubles) in the i-th residential area of \u200b\u200ban apartment building is determined by the formula:

S i - the total area of \u200b\u200bthe i-th room (apartment) in an apartment building or the total area of \u200b\u200ba residential building (sq. M);

V t is the average monthly volume of heat energy consumption for heating for the previous year (Gcal / sq. M);

In the absence of information on the volumes of heat energy consumption for the past year, the amount of payment for heating is determined by formula 1;

3) the amount of payment for heating in the i-th residential area of \u200b\u200ban apartment building (rubles) is adjusted once a year by the contractor according to the formula:

P k.np - the amount of payment for heat energy, determined based on the indications of collective (common house) metering devices installed in an apartment building (rubles);

S i - the total area of \u200b\u200bthe i-th premises (apartment, non-residential premises) in an apartment building or the total area of \u200b\u200ba residential building (sq. M);

S D - the total area of \u200b\u200ball premises in an apartment building or residential building (sq. M);

P fn.i is the total amount of payment for heating in the i-th residential area of \u200b\u200ban apartment building for the past year (rubles).

3. When equipping an apartment building with collective (general) metering devices and individual or all premises in an apartment building with individual and (or) general (apartment) metering devices, the amount of payment for utilities is determined in the following order:

1) the amount of payment (rubles) for cold water supply, hot water supply, gas supply, electricity supply in residential and non-residential premises equipped with an individual and (or) general (apartment) metering device or not equipped with an individual and (or) general (apartment) meter accounting, is determined by the formula:

VD is the volume (quantity) of a utility resource (cold water, hot water, gas or electric energy) actually consumed for the billing period, determined according to the indications of a collective (common house) meter in an apartment building or in a residential building (cubic meters, kW hour);

V np is the total volume (amount) of a communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in residential or non-residential premises equipped with metering devices, measured by individual metering devices, and in communal apartments - by common (apartment ) metering devices (cubic meters, kWh);

V nn is the total volume (quantity) of a utility resource (cold water, hot water, gas or electric energy) consumed during the billing period in residential or non-residential premises not equipped with metering devices, determined for residential premises - based on the standards for the consumption of utilities for formulas 3 and 5, for non-residential premises - in accordance with paragraph of these Rules (cubic meters, kWh);

V i is the volume (amount) of a communal resource (cold water, hot water, gas or electricity) consumed during the billing period in the i-th residential or non-residential premises equipped with a meter, measured by an individual meter, and in communal apartments - by a common (apartment) metering device, or in the i-th residential or non-residential premises not equipped with a metering device, determined for residential premises - based on the standards for the consumption of utilities according to formulas 3 and 5, for non-residential premises - in accordance with paragraph of these Rules (cube m, kWh);

T kу is the tariff for a utility resource established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sewerage - RUB / cubic meter; for electricity - RUB / kWh);

2) the monthly amount of payment for heating (rubles) in a room not equipped with metering devices is determined by formula 1, and in the i-th residential or non-residential premises of an apartment building, equipped with metering devices, is determined by formula 7;

3) the amount of payment for heating in the i-th residential or non-residential premises of an apartment building (rubles) is adjusted once a year by the contractor according to the formula:

P k.p - the amount of payment for heat energy consumed over the past year in all rooms, determined based on the indications of the collective (common house) meter and the heat energy tariff, approved in accordance with the legislation of the Russian Federation (rubles);

P np is the amount of payment for heat energy consumed during the billing period in rooms equipped with metering devices, determined based on the readings of individual metering devices, in communal apartments - common (apartment) metering devices and the tariff for heat energy, approved in accordance with the legislation of the Russian Federation (rub.);

P n.n - the amount of payment for heat energy consumed for the billing period in rooms not equipped with metering devices, determined on the basis of the heat energy consumption standard and the heat energy tariff approved in accordance with the legislation of the Russian Federation (rubles);

S D - the total area of \u200b\u200ball residential and non-residential premises in an apartment building (sq. M);

S i - the total area of \u200b\u200bthe i-th room (apartment, non-residential premises) in an apartment building (sq. M);

4) the monthly amount of payment for heating (rubles) in residential and non-residential premises in an apartment building equipped with distributors, is determined by formula 7;

5) the amount of payment for heating in the i-th residential or non-residential premises in an apartment building equipped with distributors (rubles) is adjusted once a year by the contractor according to the formula:

P k.p - payment for heat energy, determined using collective (common house) metering devices installed in an apartment building (rubles);

P u - payment for heat energy according to the consumption standards in the u-th room not equipped with distributors (rubles);

k - number of apartments not equipped with heat distributors (pcs.);

m i.g - the share of payments attributable to the q-th distributor installed in the i-th room;

p is the number of distributors installed in the i-th room (pcs.);

m j is the share of payments attributable to the j-th distributor installed in an apartment building;

t is the number of distributors installed in an apartment building (pcs.);

P fn.i is the total amount of payment for heating in the i-th dwelling in an apartment building for the past year (rubles).

4. When equipping a communal apartment with common (apartment) metering devices and the absence of individual metering devices, the amount of payment for utilities in the j-th dwelling is calculated in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply, electricity supply or water disposal (rubles) is determined by the formula:

V j.i is the volume (amount) of consumed cold water, hot water, gas (cubic meters), electric energy (kWh) or the volume of discharged domestic wastewater (cubic meters) in the j-th living room of the i-th communal apartment;

T kу - the tariff for the corresponding communal resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply, water disposal - rubles / cubic meter; for power supply - rubles / kW × hour);

2) the volume (amount) of consumed cold water, hot water, gas (cubic meters), electrical energy (kW × h) or the volume of discharged domestic wastewater (cubic meters) in the j-th living room of the i-th communal apartment is calculated by formula:

V i is the volume (amount) of consumed cold water, hot water, gas (cubic meters) or electrical energy (kWh) in the i-th communal apartment, determined according to the readings of the general (apartment) meter, or the volume of discharged drains, calculated as the total volume of consumed cold and hot water (cubic meters);

3) the amount of payment for heating in the j-th dwelling in the i-th communal apartment (rubles) is determined by the formula:

θ i is the volume (amount) of heat energy falling on the i-th communal apartment (Gcal);

S j.i - living area of \u200b\u200bthe j-th living quarters (rooms, rooms) in the i-th communal apartment (sq. M);

S ki - total living area of \u200b\u200bliving quarters (rooms) in the i-th communal apartment (sq. M);

T T is the tariff for heat energy, established in accordance with the legislation of the Russian Federation (RUB / Gcal).

5. When equipping a communal apartment with general (apartment) and individual electricity metering devices, the amount of payment for lighting auxiliary use premises, which are common property in a communal apartment, attributable to the j-th dwelling in the i-th communal apartment (rubles), is determined according to the formula:

E i - the amount of electrical energy determined by the general metering device in the i-th communal apartment (kW × hour);

E j.i - the amount of electrical energy determined by the metering device installed in the j-th living room in the i-th communal apartment (kW × hour);

r is the number of residential premises in the i-th communal apartment (pcs.);

n j.i - the number of citizens living in the j-th dwelling in the i-th communal apartment (people);

n i - the number of citizens living in the i-th communal apartment (people);

T E is the electricity tariff established in accordance with the legislation of the Russian Federation (RUB / kWh).

6. In the event of repeated (2 or more times) refusal by the consumer to admit the contractor or his authorized person to the residential premises occupied by the consumer to take readings of individual metering devices, the amount of payment for utilities is determined in the manner specified in paragraph 1 of this appendix, starting from the month , in which the consumer for the second time did not allow the indicated persons to take readings of individual metering devices, until the month (inclusive) in which the consumer eliminated the specified violation. In this case, the contractor recalculates the amount of payment for utilities using the readings of metering devices in accordance with the Rules for the provision of utilities to citizens.

B) do not apply to relations that arise during the supply of gas to meet the household needs of citizens and the regulation of which is carried out in accordance with the Rules for the supply of gas to meet the household needs of citizens, approved by the Government of the Russian Federation of July 21, 2008 N 549 ;

C) enter into force upon the expiration of 2 months from the date of entry into force of the changes that are made to the Rules for Establishing and Determining the Norms for the Consumption of Utilities, specified in the fourth paragraph of subparagraph "b" of paragraph 4 of this Resolution.

3. To establish that clarifications on the application of the Rules approved by this Resolution are given by the Ministry of Regional Development of the Russian Federation.

A) within 2 months, submit, in agreement with the Ministry of Energy of the Russian Federation and with the participation of interested federal executive bodies, to the Government of the Russian Federation proposals for improving the Rules for the supply of gas to meet the household needs of citizens, approved by the Decree of the Government of the Russian Federation dated July 21, 2008 N 549, and the main provisions of the functioning of retail electricity markets, approved by the Decree of the Government of the Russian Federation of August 31, 2006 N 530;

To approve, in agreement with the Federal Tariff Service, an approximate form of a payment document for paying a fee for the maintenance and repair of residential premises and the provision of utilities, as well as guidelines for filling it out;

Submit, in agreement with the Ministry of Economic Development of the Russian Federation and the Federal Tariff Service, in accordance with the established procedure, to the Government of the Russian Federation a draft act on amendments to the Rules for Establishing and Determining Consumption of Utilities Services, approved by the Government of the Russian Federation of May 23, 2006 N 306, including:

Exclusion from the volumes of communal resources taken into account when determining the standards for the consumption of communal services in a residential building, the volumes of communal resources provided for the maintenance of the common property of an apartment building, and standard technological losses of communal resources;

The procedure for establishing standards for the consumption of utilities, with the exception of gas supply, when using a land plot and outbuildings;

C) within a 5-month period, approve, in agreement with the Ministry of Economic Development of the Russian Federation, the approximate terms of an energy service agreement aimed at saving and (or) increasing the efficiency of consumption of utilities when using common property in an apartment building;

D) within 6 months, approve the criteria for the presence (absence) of the technical feasibility of installing individual, general (apartment), collective (general house) metering devices, as well as the form of the survey report to establish the presence (absence) of the technical ability to install such metering devices and the procedure filling it out.

5. To recommend that the state authorities of the constituent entities of the Russian Federation approve the standards for the consumption of utilities in residential premises, the standards for the consumption of utilities for general house needs, the standards for the consumption of utilities when using the land plot and outbuildings no later than 2 months from the date of entry into force of the changes that are introduced c The rules for establishing and determining the standards for the consumption of utilities specified in the fourth paragraph of subparagraph "b" of paragraph 4 of this Resolution.

Resolution of the Government of the Russian Federation of May 23, 2006 N 307 "On the procedure for providing public utilities to citizens" (Collected Legislation of the Russian Federation, 2006, N 23, Art. 2501);

Clause 3 of the Decree of the Government of the Russian Federation of July 21, 2008 N 549 "On the procedure for supplying gas to meet the household needs of citizens" (Collected Legislation of the Russian Federation, 2008, N 30, Art. 3635);

Clause 5 of the changes that are made to the acts of the Government of the Russian Federation approved by the Decree of the Government of the Russian Federation of July 29, 2010 N 580 "On amendments and invalidation of certain acts of the Government of the Russian Federation" (Collected Legislation of the Russian Federation, 2010, N 31, art. . 4273).

1. These Rules regulate relations on the provision of utilities to owners and users of premises in apartment buildings, owners and users of residential buildings, including the relationship between contractors and consumers of utilities, establish their rights and obligations, the procedure for concluding an agreement containing provisions on the provision of utilities services, as well as the procedure for quality control of the provision of utilities, the procedure for determining the amount of payment for utilities using metering devices and in their absence, the procedure for recalculating the amount of payment for certain types of utilities during the period of temporary absence of citizens in the occupied dwelling, the procedure for changing the amount of payment for utilities in the provision of utilities of inadequate quality and (or) with interruptions exceeding the established duration, determine the grounds and procedure for the suspension or restriction of the provision of utilities, as well as regulate issues related to the occurrence of liability of performers and consumers of public services.

"in-house engineering systems" - engineering communications (networks), mechanical, electrical, sanitary-technical and other equipment, which are the common property of owners of premises in an apartment building, intended for supplying utility resources from centralized engineering networks to intra-apartment equipment, as well as for production and provision by the contractor of communal services for heating and (or) hot water supply (in the absence of centralized heat supply and (or) hot water supply).

In residential buildings, in-house engineering systems include those located within the land plot on which the residential building is located, as well as engineering communications (networks) located in a residential building, mechanical, electrical, sanitary and other equipment, using which utilities are consumed;

"intra-apartment equipment" - engineering communications (networks), mechanical, electrical, sanitary and other equipment located in a residential or non-residential premises in an apartment building and not included in the internal engineering systems of an apartment building, with the use of which utilities are consumed;

"home ownership" - a dwelling house (part of a dwelling house) and adjoining and (or) detached outbuildings (a garage, a bathhouse (sauna, swimming pool), a greenhouse (winter garden) in a common with a dwelling house (part of a dwelling house) , premises for keeping livestock and poultry, other objects);

"individual metering device" - a measuring instrument (a set of measuring instruments and additional equipment) used to determine the volume (amount) of consumption of a communal resource in one residential or non-residential premises in an apartment building (except for residential premises in a communal apartment), in a residential building ( parts of a residential building) or home ownership;

"performer" - a legal entity, regardless of its organizational and legal form, or an individual entrepreneur providing the consumer with utilities;

"collective (common house) metering device" - a measuring instrument (a set of measuring instruments and additional equipment) used to determine the volume (quantity) of a communal resource supplied to an apartment building;

"utilities" - the implementation of the contractor's activities to provide consumers with any communal resource individually or 2 or more of them in any combination in order to ensure favorable and safe conditions for the use of residential, non-residential premises, common property in an apartment building, as well as land and on them residential buildings (households);

"communal resources" - cold water, hot water, electric energy, natural gas, thermal energy, domestic gas in cylinders, solid fuel in the presence of stove heating, used for the provision of communal services. Waste water discharged through centralized networks of engineering and technical support is also equated to communal resources;

Letter of the Ministry of Regional Development of the Russian Federation of March 20, 2007 N 4989-SK / 07
"On the application of paragraphs 3 and 49 of the Rules for the provision of communal services to citizens, approved by the Government of the Russian Federation of May 23, 2006 N 307"

In accordance with paragraph 3 of the Rules for the provision of communal services to citizens, approved by the Decree of the Government of the Russian Federation of May 23, 2006 N 307 (hereinafter referred to as the Rules), the executor of communal services is a legal entity, regardless of the organizational and legal form, as well as an individual entrepreneur providing utilities services that produce or purchase communal resources and are responsible for the maintenance of internal engineering systems, using which the consumer is provided with communal services.

Based on clauses 3 and 49 of the Rules, depending on the method of management of apartment buildings selected in the manner prescribed by Article 161 of the Housing Code of the Russian Federation, the executor may be:
- the managing organization whose responsibilities include the provision of all utilities, depending on the existing degree of improvement of the apartment building;
- an association of homeowners (housing construction, housing or other specialized consumer cooperative), whose responsibilities include the provision of all utilities, depending on the existing degree of improvement of the apartment building;
- another organization producing or acquiring communal resources (including a resource supplying organization) - only under the direct management of the owners of premises in an apartment building or when providing communal services to the owners of residential buildings.

According to paragraphs 3 and 49 of the Rules, in cases where the management of an apartment building is carried out by a management organization, an association of homeowners (housing construction, housing or other specialized consumer cooperative), the resource supplying organization cannot be a utility service provider.

In accordance with clause 3 and subparagraphs "a" - "d" of clause 49 of the Rules, a mandatory sign of the status of a utility service provider is the responsibility of one person both for supplying utility resources to a residential premises, and at the same time for servicing internal engineering systems, using which utility services services.

According to subparagraph "d" of paragraph 49 of the Rules, the utility service provider is obliged to service the in-house engineering systems, using which utility services are provided to the consumer, both independently and with the involvement of other persons on the basis of a paid contract.

I ask you to bring the requirements of the legislation of the Russian Federation and these explanations to the organizations of housing and communal services, associations of homeowners or housing or other specialized consumer cooperatives operating in the territories of the constituent entities of the Russian Federation and municipalities, for guidance in the application of the Rules for the provision of communal services to citizens, approved by the Government Russian Federation dated May 23, 2006 N 307.

And about. department director
housing and communal services S.A. Krainev

Provision to the public is strictly regulated by federal laws, rules, regulations and other acts.

Knowing the standards of their provision, volumes, quality and time of delivery, citizens can seek to improve service. But we must not forget about our duties - admission of controllers.

Housing relationships between consumers and service providers are impossible without government intervention. It implements it by enacting and amending laws.

The main laws and regulations governing housing and communal services enterprises are:

In addition, housing and communal services enterprises are guided by a variety of profile regulations in the course of its activity:

Rules for the use of the sewerage and water supply system in the Russian Federation (Government Decree No. 167).
Resolution # 761 defines the citizens-consumers.
The rules for the provision of communal services to citizens No. 307 regulate the procedure for the relationship between owners and end consumers of services with suppliers, establish standards for the consumption of individual resources.
Specialized regulations relating to a specific industry of housing and communal services - gas supply, sewerage, water supply, maintenance of apartment buildings, and so on.

Changes regarding the procedure for the provision of utilities

The main regulatory document are "Rules for the provision of communal services to citizens"approved by the Decree of the Government of the Russian Federation No. 307 of May 23, 2006. In 2015, this document has undergone some changes.

Service consumers who have the ability to install meters, but have not done so, will pay more. This measure is intended to stimulate the population to install metering devices, both general and individual.

Such a normative act existed earlier, but was not widely used. Now, after the legalization of the innovation, the requirements will apply to all citizens without exception.

Consequently, the clause that regulates the charging of fees during the verification (temporary absence) of the meter has also changed.

If earlier consumption indicators for the three previous months of the "standard" tariff were taken for calculation, now the increased tariff will be taken into account with increasing coefficients. At the beginning of 2017, this figure is 1.5.

The use of increased coefficients is possible if the controller is not allowed into the apartment or house to take readings over three months in a row.

Increased tariffs will not be applied to gas supply.

Thus, all innovations relate to the use of increasing factors in the absence of meters in the room.

The important thing is that their absence can be justified, for example, when there is no technical feasibility of mounting IPU, OPU... In this case, the fee will be charged at the old rates.

General provisions of the Rules

The main points of the document are:

In addition, the general provisions have a decoding of the basic terms and concepts used in the provision of housing and communal services.

The document applies to consumers (citizens legally residing in, private, public property), and service providers.

Rights and obligations of the parties to public services

The consumer has the right:

receive service of proper quality, in a timely manner and in full;
uninterruptedly receive utilities, demand an increase in their quality to the established level;
participate in decision-making regarding common property and local area;
control and pay for the actual volume of consumed services;
demand a reduction in payment in case of interruptions in supplies, poor quality or own absence from the premises;
claim damages if the latter was caused through the fault of the service provider;
reconcile payments made;
receive complete information, get acquainted with documents and regulations regarding specific services.

The supplier has the right:

demand timely;
require compliance with the rules for the operation of housing, IPU, OPU;
receive compensation from the state for consumers who have;
freely enter the premises to verify the readings and serviceability of metering devices.

The consumer undertakes timely pay for the utilities consumed, grant admission to the supplier's representatives to the premises, independently monitor the health of the utility networks in the apartment.

The supplier is obliged provide services in a timely manner, in full, without long interruptions, of established quality, conclude an agreement with the consumer and monitor the technical condition of systems in the house.

Quality standards

Housing and communal services should be performed in accordance with GOST R 51617-2000, federal laws and other regulations.
All services must be provided in the amount established for the needs of the population, to ensure continuous consumption.

Breaks are allowed only if repairs or force majeure.

All services must be safe for the health and life of the population.

The supplier must carry out quality control of services:

visual;
analytical;
instrumental.

Devices, products, substances used for the provision of services must be tested and meet standards.

The procedure for payment for utility services

The Housing Code obliges the consumer:

both businesses and individuals;
make payment by the 10th of the month;
draw up payment documents in accordance with the received receipts;
receive if there are grounds;
pay for all premises owned by;
in some cases, payment is due not only for current, but also overhaul of common property in apartment buildings.

Dispute resolution and disagreement

Disputes between the consumer and the contractor can be of the following types:

It is in the housing and utilities sector that mediators are not popular. The reason is trivial - the side that has not received its own considers itself right and seeks to punish the culprit. At the same time, she does not take into account that the trial can drag on for years, and can be accompanied by a large waste of money, effort and time.

Mediation in housing and communal services aims to reconcile the parties, compensation for damage to the victim in a short time.

But until amendments are made to the current legislation obliging the parties to the dispute to use mediation, communal conflicts will be resolved in court.

Video: In Russia, the standards for the consumption of utilities have been increased

The report discusses the problem of calculating the cost of consumed utilities in the presence or absence of individual metering devices.

It tells what increasing factors will be introduced for owners of residential premises that are not equipped with meters.

On the application of paragraphs 3 and 49 of the Rules for the provision of communal services to citizens, approved by the Government of the Russian Federation of May 23, 2006 N 307

The Ministry of Regional Development of the Russian Federation, in accordance with paragraph 6 of the Decree of the Government of the Russian Federation of May 23, 2006 N 307 "On the procedure for providing public utilities to citizens" in connection with numerous requests from consumers and utility service providers, provides clarifications on the application of paragraph 3 and subparagraphs "a "-" g "of paragraph 49 of the Rules for the provision of communal services to citizens. In accordance with paragraph 3 of the Rules for the provision of communal services to citizens, approved by the Decree of the Government of the Russian Federation of May 23, 2006 N 307 (hereinafter referred to as the Rules), the executor of communal services is a legal entity, regardless of the organizational and legal form, as well as an individual entrepreneur providing utilities services that produce or purchase communal resources and are responsible for the maintenance of internal engineering systems, using which the consumer is provided with communal services. On the basis of clauses 3 and 49 of the Rules, depending on the method of management of apartment buildings selected in the manner prescribed by Article 161 of the Housing Code of the Russian Federation, the executor may be: - a managing organization whose responsibilities include the provision of all utilities, depending on the existing degree of improvement of an apartment building; - an association of homeowners (housing construction, housing or other specialized consumer cooperative), whose responsibilities include the provision of all utilities, depending on the existing degree of improvement of the apartment building; - another organization producing or acquiring communal resources (including a resource supplying organization) - only under the direct management of the owners of premises in an apartment building or when providing communal services to the owners of residential buildings. According to paragraphs 3 and 49 of the Rules, in cases where the management of an apartment building is carried out by a management organization, an association of homeowners (housing construction, housing or other specialized consumer cooperative), the resource supplying organization cannot be a utility service provider. In accordance with clause 3 and subparagraphs "a" - "d" of clause 49 of the Rules, a mandatory sign of the status of a utility service provider is the responsibility of one person both for supplying utility resources to a residential premises, and at the same time for servicing internal engineering systems, using which utility services services. According to subparagraph "d" of paragraph 49 of the Rules, the utility service provider is obliged to service the in-house engineering systems, using which utility services are provided to the consumer, both independently and with the involvement of other persons on the basis of a paid contract. I ask you to bring the requirements of the legislation of the Russian Federation and these clarifications to the organizations of housing and communal services, associations of homeowners or housing or other specialized consumer cooperatives operating in the territories of the constituent entities of the Russian Federation and municipalities, for guidance in the application of the Rules for the provision of communal services to citizens, approved by the Government Of the Russian Federation dated May 23, 2006 N 307. And. Director of the Department of Housing and Communal Services S.A. Krainev